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Navia Data Breach Notification Affects 319,208 Washington Residents

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Summary

Navia Benefit Solutions, Inc. discovered suspicious activity on January 23, 2026, and determined that an unauthorized actor accessed and potentially acquired certain information between December 22, 2025, and January 15, 2026. The potentially affected data includes name, date of birth, Social Security number, phone number, email address, and health plan information (limited to HRA, FSA, and COBRA participation). On or about March 18, 2026, Navia began providing written notice to 319,208 Washington residents, offering 12 months of complimentary identity monitoring through Kroll. Federal law enforcement was notified, and notifications were sent to HHS pursuant to HIPAA.

“The investigation determined that an unauthorized actor accessed and potentially acquired certain information between December 22, 2025, and January 15, 2026.”

WA AG , verbatim from source
Why this matters

Organizations that utilize third-party benefits administrators for HRAs, FSAs, and COBRA should examine their vendor contracts for specific breach notification timelines and data handling provisions. The exposure of employee personal information (including SSNs) through a benefits administrator represents a supply-chain data risk distinct from direct corporate breaches. Navia's notice confirms federal law enforcement notification and HHS reporting under HIPAA, indicating the breach scope extended beyond state-level reporting requirements.

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About this source

GovPing monitors WA Data Breach Notifications for new data privacy & cybersecurity regulatory changes. Every update since tracking began is archived, classified, and available as free RSS or email alerts — 17 changes logged to date.

What changed

Navia Benefit Solutions disclosed a data breach affecting approximately 319,208 Washington residents after discovering unauthorized access to its environment between December 22, 2025 and January 15, 2026. The compromised information includes names, dates of birth, Social Security numbers, phone numbers, email addresses, and health plan information (limited to HRA, FSA, and COBRA participation data). No claims or financial data were disclosed.

Affected individuals should enroll in the 12-month identity monitoring services offered through Kroll and remain vigilant for incidents of identity theft or fraud by reviewing account statements and credit reports. Organizations that engage third-party benefits administrators should review their vendor data-sharing agreements and incident response protocols, as this breach demonstrates the exposure risk associated with outsourced employee benefits administration.

What to do next

  1. Contact Kroll at (844) 443-1645 for questions or assistance
  2. Enroll in identity monitoring services by the deadline provided in the notification letter
  3. Report suspected identity theft or fraud to credit card companies, banks, and law enforcement

Archived snapshot

Apr 23, 2026

GovPing captured this document from the original source. If the source has since changed or been removed, this is the text as it existed at that time.

EXHIBIT 1

By providing this notice, Navia does not waive any rights or defenses regarding the applicability of Washington law, the applicability of the Washington data event notification statute, or personal jurisdiction.

Nature of the Data Event

On January 23, 2026, Navia discovered suspicious activity related to its environment. Navia promptly responded and launched an investigation to confirm the nature and scope of the incident. The investigation determined that an unauthorized actor accessed and potentially acquired certain information between December 22, 2025, and January 15, 2026. Navia conducted a thorough review of the activity to determine which individuals may have been impacted by this event. The information that could have been impacted includes name, date of birth, Social Security number, phone number, email address, and health plan information. Where potentially impacted, health plan refers only to participation in Health Reimbursement Arrangements (HRAs), Flexible Spending Accounts (FSAs), or Consolidated Omnibus Budget Reconciliation Act (COBRA). Additionally, potentially impacted data points are limited to items such as termination date and election date. No claims or financial data were disclosed.

Notice to Washington Residents

On March 13, 2026, Navia began providing notice via substitute notification to potentially impacted individuals. On or about March 18, 2026, Navia began providing written notice of this incident to Three hundred nineteen thousand, two hundred eight (319,208) Washington residents. Written notice is being provided in substantially the same form as the letter attached here as Exhibit A.

Other Steps Taken and To Be Taken

Upon discovering the event, Navia moved quickly to investigate and respond to the incident, assess the security of Navia systems, and identify potentially affected individuals. Further, Navia notified federal law enforcement regarding the event. Navia is also working to implement additional safeguards and training for its employees. Navia is providing access to credit monitoring services for twelve (12) months, through Kroll, to individuals whose personal information was potentially affected by this incident, at no cost to these individuals. Additionally, Navia is providing impacted individuals with guidance on how to better protect against identity theft and fraud, including advising individuals to report any suspected incidents of identity theft or fraud to their credit card company and/or bank. Navia is providing individuals with information on how to place a fraud alert and security freeze on one's credit file, the contact details for the national consumer reporting agencies, information on how to obtain a free credit report, a reminder to remain vigilant for incidents of fraud and identity theft by reviewing account statements and monitoring free credit reports, and encouragement to contact the Federal Trade Commission, their state Attorney General, and law enforcement to report attempted or actual identity theft and fraud.

Navia is providing written notice of this incident to relevant state and federal regulators, as necessary, and to the three major credit reporting agencies, Equifax, Experian, and TransUnion. Navia is also notifying the U.S. Department of Health and Human Services and prominent media pursuant to the Health Insurance Portability and Accountability Act (HIPAA).

EXHIBIT A

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< > (Format: Month Day, Year) < > Dear < > < >, Navia Benefit Solutions, Inc. ("Navia") writes to make you aware of an event that may affect the security of some of your information. While we are unaware of any attempted or actual misuse of your information at this time, we are providing you with this notice in an abundance of caution, to inform you of the incident, our response, and steps you may take to help protect your information, should you feel it is necessary to do so. What Happened? On January 23, 2026, Navia discovered suspicious activity related to our environment. Navia promptly responded and launched an investigation to confirm the nature and scope of the incident. The investigation determined that an unauthorized actor accessed and acquired certain information between December 22, 2025, and January 15, 2026. We conducted a thorough review of the activity to determine which individuals may have been impacted by this event. We are notifying you because that investigation determined certain information related to you was impacted. What Information Was Involved? The review determined your name and the following data elements were impacted: < >. Where potentially impacted, health plan refers only to participation in Health Reimbursement Arrangements (HRAs) and Flexible Spending Accounts (FSAs), or Consolidated Omnibus Budget Reconciliation Act (COBRA). Additionally, potentially impacted data points are limited to items such as termination date and election date. No claims or financial data were disclosed. What We Are Doing. The confidentiality, privacy, and security of personal information is among Navia's highest priorities, and we have security measures in place to protect information in our care. Upon discovery, we promptly commenced an investigation to confirm the nature and scope of this incident. This investigation and response included reviewing the security of our systems, reviewing the contents of relevant data for sensitive information, and notifying potentially impacted individuals. While we have measures in place to protect information in our care, as part of our ongoing commitment to the privacy of information, we continue to review our policies, procedures and processes related to the storage and access of personal information to reduce the likelihood of a similar future event. Federal law enforcement was notified, and we will also notify applicable regulatory authorities as necessary. As an added precaution, we are also offering < > months of complimentary access to identity monitoring services through Kroll. Individuals who wish to receive these services must enroll by following the below enrollment instructions, as we are unable to enroll you in the services on your behalf. Please note the deadline to enroll is < >. What You Can Do. We encourage you to remain vigilant against incidents of identity theft and fraud and to review your account statements and credit reports for suspicious activity and to detect errors. You can review the enclosed Steps You Can Take To Help Protect Personal Information to learn helpful tips on steps you can take to protect against possible information misuse, should you feel it appropriate to do so.

ELN-26271

For More Information. We understand that you may have questions about this incident that are not addressed in this letter. If you have additional questions, or need assistance, please call Kroll, our external dedicated assistance line at (844) 443-1645, Monday through Friday from 9:00 a.m. - 6:30 p.m. Eastern Time, excluding some U.S. holidays. Or you can also write to Navia directly at 707 South Grady Way, Suite 350 Renton, WA 98057. Sincerely, Navia Benefit Solutions, Inc.

 Enroll in Monitoring Services We have secured the services of Kroll to provide identity monitoring at no cost to you for < > months. Kroll is a global leader in risk mitigation and response, and their team has extensive experience helping people who have sustained an unintentional exposure of confidential data. Your identity monitoring services include Credit Monitoring, Fraud Consultation, and Identity Theft Restoration. How to Activate Your Identity Monitoring Services

  1. You must activate your identity monitoring services by < >. Your Activation
    Code will not work after this date.

  2. Visit Enroll.krollmonitoring.com/redeem to activate your identity monitoring services.

  3. Provide Your Activation Code: < > and Your Verification ID: <
    fi Monitor Your Accounts Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order a free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. Consumers may also directly contact the three major credit reporting bureaus listed below to request a free copy of their credit report. Consumers have the right to place an initial or extended "fraud alert" on a credit file at no cost. An initial fraud alert is a 1-year alert that is placed on a consumer's credit file. Upon seeing a fraud alert display on a consumer's credit file, a business is required to take steps to verify the consumer's identity before extending new credit. If consumers are the victim of identity theft, they are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should consumers wish to place a fraud alert, please contact any of the three major credit reporting bureaus listed below. As an alternative to a fraud alert, consumers have the right to place a "credit freeze" on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer's express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in a consumer's name without consent. However, consumers should be aware that using a credit freeze to take control over who gets access to the personal and financial information in their credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application they make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, consumers cannot be charged to place or lift a credit freeze on their credit report. To request a credit freeze, individuals may need to provide some or all of the following information:

  4. Full name (including middle initial as well as Jr., Sr., II, III, etc.);

  5. Social Security number;

  6. Date of birth;

  7. Addresses for the prior two to five years;

  8. Proof of current address, such as a current utility bill or telephone bill;

  9. A legible photocopy of a government-issued identification card (state driver's license or ID card, etc.); and

  10. A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning
    identity theft if they are a victim of identity theft. Should consumers wish to place a credit freeze or fraud alert, please contact the three major credit reporting bureaus listed below: Equifax Experian TransUnion https://www.equifax.com/personal/ https://www.experian.com/help/ https://www.transunion.com/data- credit-report-services/ breach-help 1-888-298-0045 1-888-397-3742 1-833-799-5355 Equifax Fraud Alert, P.O. Box Experian Fraud Alert, P.O. Box 9554, TransUnion, P.O. Box 2000, Chester, 105069 Atlanta, GA 30348-5069 Allen, TX 75013 PA 19016 Equifax Credit Freeze, P.O. Box Experian Credit Freeze, P.O. Box TransUnion, P.O. Box 160, Woodlyn, 105788 Atlanta, GA 30348-5788 9554, Allen, TX 75013 PA 19094

Additional Information Consumers may further educate themselves regarding identity theft, fraud alerts, credit freezes, and the steps they can take to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or their state Attorney General. The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, D.C. 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. Consumers can obtain further information on how to file such a complaint by way of the contact information listed above. Consumers have the right to file a police report if they ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, consumers will likely need to provide some proof that they have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement and the relevant state Attorney General. This notice has not been delayed by law enforcement. For District of Columbia residents, the District of Columbia Attorney General may be contacted at: 400 6th Street, NW, Washington, D.C. 20001; (202) 442-9828; and oag.dc.gov. For Maryland residents, the Maryland Attorney General may be contacted at: 200 St. Paul Place, 16th Floor, Baltimore, MD 21202; 1-410-576-6300 or 1-888-743-0023; and https://www.marylandattorneygeneral.gov/. For New Mexico residents, consumers have rights pursuant to the Fair Credit Reporting Act, such as the right to be told if information in their credit file has been used against them, the right to know what is in their credit file, the right to ask for their credit score, and the right to dispute incomplete or inaccurate information. Further, pursuant to the Fair Credit Reporting Act, the consumer reporting bureaus must correct or delete inaccurate, incomplete, or unverifiable information; consumer reporting agencies may not report outdated negative information; access to consumers' files is limited; consumers must give consent for credit reports to be provided to employers; consumers may limit "prescreened" offers of credit and insurance based on information in their credit report; and consumers may seek damages from violators. Consumers may have additional rights under the Fair Credit Reporting Act not summarized here. Identity theft victims and active-duty military personnel have specific additional rights pursuant to the Fair Credit Reporting Act. We encourage consumers to review their rights pursuant to the Fair Credit Reporting Act by visiting www.consumerfinance. gov/f/201504cfpbsummary_your-rights-under-fcra.pdf, or by writing Consumer Response Center, Room 130-A, Federal Trade Commission, 600 Pennsylvania Ave. N.W., Washington, D.C. 20580. For New York residents, the New York Attorney General may be contacted at: Office of the Attorney General, The Capitol, Albany, NY 12224-0341; 1-800-771-7755; or https://ag.ny.gov. For North Carolina residents, the North Carolina Attorney General may be contacted at: 9001 Mail Service Center, Raleigh, NC 27699-9001; 1-877-566-7226 or 1-919-716-6000; and www.ncdoj.gov. For Rhode Island residents, the Rhode Island Attorney General may be reached at: 150 South Main Street, Providence, RI 02903; www.riag.ri.gov; and 1-401-274-4400. Under Rhode Island law, individuals have the right to obtain any police report filed in regard to this event. < >

TAKE ADVANTAGE OF YOUR IDENTITY MONITORING SERVICES You have been provided with access to the following services from Kroll: Single Bureau Credit Monitoring You will receive alerts when there are changes to your credit data--for instance, when a new line of credit is applied for in your name. If you do not recognize the activity, you'll have the option to call a Kroll fraud specialist, who will be able to help you determine if it is an indicator of identity theft. To receive credit services, you must be over the age of 18 and have established credit in the U.S., have a Social Security number in your name, and have a U.S. residential address associated with your credit file. Fraud Consultation You have unlimited access to consultation with a Kroll fraud specialist. Support includes showing you the most effective ways to protect your identity, explaining your rights and protections under the law, assistance with fraud alerts, and interpreting how personal information is accessed and used, including investigating suspicious activity that could be tied to an identity theft event. Identity Theft Restoration If you become a victim of identity theft, an experienced Kroll licensed investigator will work on your behalf to resolve related issues. You will have access to a dedicated investigator who understands your issues and can do most of the work for you. Your investigator will be able to dig deep to uncover the scope of the identity theft, and then work to resolve it.

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Last updated

Classification

Agency
WA AG
Published
March 13th, 2026
Instrument
Notice
Branch
Executive
Legal weight
Non-binding
Stage
Final
Change scope
Substantive

Who this affects

Applies to
Consumers Healthcare providers
Industry sector
5242 Health Insurance 6211 Healthcare Providers
Activity scope
Data breach response Identity monitoring services Third-party vendor notification
Geographic scope
Washington US-WA

Taxonomy

Primary area
Data Privacy
Operational domain
IT Security
Compliance frameworks
HIPAA
Topics
Cybersecurity Healthcare

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