ICO Decision Notice: Kensington and Chelsea FOI Breach

ICO Decision Notices

Filed March 13th, 2026

Detected March 19th, 2026

Summary

The UK's Information Commissioner's Office (ICO) issued a decision notice against the Royal Borough of Kensington and Chelsea for breaching Section 10 of the Freedom of Information Act. The authority failed to respond to a request for information within the statutory 20 working days.

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What changed

The Information Commissioner's Office (ICO) has issued a decision notice (IC/471148/H6H9) finding the Royal Borough of Kensington and Chelsea in breach of Section 10 of the Freedom of Information Act 2000. The breach occurred due to the authority's failure to provide a substantive response to a complainant's request for information regarding bathing facilities at Apollo House within the mandated 20 working days.

This decision requires the Royal Borough to issue a substantive response to the original information request immediately. Public authorities are reminded of their obligation to adhere to statutory timeframes for responding to information requests under FOIA. Failure to comply with such decisions can lead to further regulatory action by the ICO.

What to do next

Issue a substantive response to the FOI request.
Review internal processes to ensure compliance with FOI response timeframes.

Source document (simplified)

Royal Borough of Kensington and Chelsea

Date 13 March 2026
Sector Local government
Decision(s) FOI 10: Upheld The complainant has requested information about the available bathing or showering facility in the bathroom in Apollo House, Cremorne Estate, London. The Commissioner’s decision is that the Royal Borough has failed to respond to the request within 20 working days and has therefore breached Section 10 of the Freedom of Information Act. The Commissioner requires the public authority to take the following steps to ensure compliance with the legislation: issue a substantive response, under the FOIA, to the request.