EIR Complaint Against Croydon Council Upheld
Summary
ICO has upheld a complaint under the Environmental Information Regulations against London Borough of Croydon. The Council failed to respond to an information request within the statutory 20 working day period. The ICO requires the Council to provide a response to the complainant within 30 calendar days of the decision.
What changed
The ICO has upheld a complaint against London Borough of Croydon under the Environmental Information Regulations 2004. The public authority failed to respond to a request for environmental information within the statutory 20 working day timeframe as required by EIR regulation 5(2). The ICO's decision requires the Council to provide a complete response to the complainant within 30 calendar days of the decision date.
Public authorities handling Environmental Information Regulations requests must ensure robust procedures are in place to meet statutory response deadlines. Failure to comply with EIR requirements may result in formal complaints to the ICO and binding compliance requirements, as demonstrated by this decision against Croydon Council.
What to do next
- Respond to the EIR request within 30 calendar days of the decision
- Establish procedures to ensure future compliance with EIR response timeframes
- Provide the ICO with evidence of compliance upon request
Archived snapshot
Apr 8, 2026GovPing captured this document from the original source. If the source has since changed or been removed, this is the text as it existed at that time.
London Borough of Croydon
- Date 3 April 2026
- Sector Local government
- Decision(s) EIR 5(2): Upheld The public authority has failed to respond to this request within 20 working days, as specified in the EIR. The Commissioner requires it to provide the complainant with a response to this request within 30 calendar days in accordance with its obligations under the EIR.
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