ICO Decision: Sheffield City Council breached EIR on Montague Street closure request
Summary
The UK's Information Commissioner's Office (ICO) has ruled that Sheffield City Council breached Environmental Information Regulations (EIR) by failing to respond to a request about the Montague Street closure. The Council is required to provide a substantive response to the complainant.
What changed
The Information Commissioner's Office (ICO) has issued a decision notice finding Sheffield City Council in breach of Regulation 5(2) of the Environmental Information Regulations (EIR). The breach occurred due to the Council's failure to provide a substantive response to a complainant's request for information regarding the closure of Montague Street within the statutory 20-working-day timeframe. The decision notice, dated March 13, 2026, mandates that Sheffield City Council must now provide the requested information in accordance with its EIR obligations.
This decision highlights the critical importance of adhering to statutory timeframes for responding to information requests under the EIR. For regulated entities, particularly government agencies, this serves as a reminder to ensure robust internal processes are in place to manage and respond to such requests promptly. Failure to comply can result in formal findings of breach and enforcement action by the ICO. Sheffield City Council is required to take immediate action to provide the outstanding response to the complainant.
What to do next
- Review internal procedures for responding to Environmental Information Regulation (EIR) requests.
- Ensure all EIR requests are acknowledged and substantively responded to within the statutory 20-working-day timeframe.
- If similar breaches have occurred, assess and implement corrective actions to prevent recurrence.
Source document (simplified)
Sheffield City Council
- Date 13 March 2026
- Sector Local government
- Decision(s) EIR 5(2): Upheld The complainant has requested information from Sheffield City Council regarding information in relation to the closure of Montague Street, Sheffield. Sheffield City Council has not provided a substantive response to the complainant’s request. It is the Commissioner’s view that Sheffield City Council has beached regulations 5(2) of the Environmental Information Regulations (“the EIR”) in that it failed to provide a valid response to the request within the statutory time frame of 20 working days. The Commissioner requires Sheffield City Council to provide the complainant with a response to their request in accordance with its obligations under the EIR.
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