WIPO PCT User Survey Results

WIPO PCT Newsletter

Published February 1st, 2026

Detected March 21st, 2026

Summary

WIPO's PCT User Survey for late 2025 indicates a 90% satisfaction rate among over 1,700 respondents regarding PCT services. The results are consistent with previous surveys and WIPO is analyzing feedback for service improvements.

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What changed

WIPO has released the results of its PCT User Survey conducted in late 2025, showing a 90% overall satisfaction rate among over 1,700 respondents. This high satisfaction level, consistent with previous years, covers services such as application processing, ePCT functions, information resources, and training provided by WIPO.

The International Bureau (IB) is currently analyzing the detailed feedback to identify areas for further improvement of PCT services. Users are also invited to submit ongoing comments and suggestions directly to WIPO at pct.legal@wipo.int.

Source document (simplified)

PCT Newsletter

February 2026 | No. 02/2026

PCT User Survey reveals high satisfaction levels

The PCT continues to offer a strong, consistent and highly valued service, according to WIPO’s most recent PCT user satisfaction survey, carried out in late 2025. Overall, 90% of respondents said they were either “very satisfied” (44%) or “satisfied” (46%) with the PCT-related services provided by WIPO – in line with previous survey results from 2023 and 2021, and a slight increase on the 88% satisfaction rating in 2019. The survey is conducted every two years as part of WIPO’s ongoing efforts to monitor and continuously improve customer satisfaction. The latest survey was made available in all 10 PCT publication languages during the final quarter of 2025 and received more than 1,700 responses. Respondents were invited to rate a range of services such as processing of PCT applications by the International Bureau (IB) (including in its capacity as receiving Office), ePCT functions and services, PCT information resources and training provided by WIPO. They also had the opportunity to provide text comments and suggest areas for possible improvement. The IB is analyzing the survey feedback in detail with a view to further improving PCT services, and PCT users are as always also welcome to send comments and suggestions at any time to: pct.legal@wipo.int

A summary of the survey results is available at: https://www.wipo.int/documents/d/pct-system/docs-en-activity-pct-user-survey-2025.pdf Subscribe Back to Contents page