How to Contact a Retailer CCO or Supplier Helpline
Summary
The UK Groceries Code Adjudicator maintains a contact directory for Code Compliance Officers (CCOs) of 14 regulated grocery retailers and their supplier helplines. The page was first published in September 2018 and receives regular updates as retailer contact details change. Suppliers seeking to raise issues covered by the Groceries Supply Code of Practice can use these contacts to reach the relevant CCO or supplier helpline.
What changed
This page provides contact details for Code Compliance Officers and supplier helplines across 14 regulated grocery retailers. It is an informational directory updated regularly as retailer contacts change.
Suppliers affected by the Groceries Supply Code of Practice should use this resource to identify the correct CCO contact for their retailer relationships. Compliance teams should note that contact details change frequently and should verify current information before use.
What to do next
- Monitor for updates to retailer contact details
Archived snapshot
Apr 16, 2026GovPing captured this document from the original source. If the source has since changed or been removed, this is the text as it existed at that time.
Guidance
How to contact a Retailer CCO or supplier helpline
Find details of the Code Compliance Officers for the regulated Retailers and details of Retailer supplier helplines.
From: Groceries Code Adjudicator Published 20 September 2018 Last updated 2 April 2026
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Documents
Code Compliance Officer contact details and commitment to confidentiality
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Supplier Helplines
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Details
Code Compliance Officer (CCO) contact details and Retailer Supplier Helplines
If you are a current supplier and would like to contact the relevant CCO regarding any issues covered by the Groceries Supply Code of Practice, please refer to the relevant link.
Click here to watch the ‘Meet the Code Compliance Officers’ playlist on the GCA YouTube channel
Updates to this page
Published 20 September 2018 Last updated 2 April 2026 show all updates
1.
2 April 2026
Aldi CCO contact details have been updated.
2.
2 March 2026
Update to Retailer details.
3.
19 January 2026
Aldi and Amazon CCO contact details have been updated.
4.
19 December 2025
B&M supplier helpline details have been updated.
5.
16 December 2025
Aldi CCO contact number has been updated.
6.
12 December 2025
B&M CCO contact details have been updated.
7.
24 November 2025
Amazon buyer details have been updated.
8.
10 September 2025
Supplier helpline contact details have been updated.
9.
14 July 2025
The address for J Sainsbury plc has been updated.
10.
6 June 2025
TJ Morris CCO details have been updated.
11.
2 December 2024
Aldi CCO contact details have been updated.
12.
11 November 2024
Amazon's supplier helpline details have been updated.
13.
7 October 2024
The Amazon supplier helpline details have been updated.
14.
26 April 2024
Amazon's supplier helpline details have been updated.
15.
15 April 2024
The Aldi CCO contact details have been updated.
16.
1 March 2024
Co-op's supplier helpline details have been updated.
17.
29 November 2023
The Ocado supplier helpline contact details have been updated.
18.
13 November 2023
Amazon's supplier helpline details have been updated.
19.
2 November 2023
The Code Compliance Officer Contact details have been updated for Amazon.
20.
4 September 2023
Sainsbury's Code Compliance Officer details and Amazon's supplier helpline details have been updated.
21.
14 June 2023
Updated Lidl's supplier helpline contact details.
22.
5 June 2023
Amazon CCO and senior buyer information have been updated.
23.
8 February 2023
Amendment to the CCO confidentiality commitment. To address supplier concerns, all 14 Retailers have committed to “ensuring that suppliers do not face negative consequences as a result of raising issues with the business directly or with the CCO.”
24.
1 February 2023
Change of Aldi's CCO from Lizzie Collins to Alex Wood.
Amendment to Amazon's supplier helpline details.
25.
3 January 2023
An update to B&M's Code Compliance Officer contact details.
26.
24 August 2022
The email address for Morrisons' CCO has been updated
27.
29 July 2022
Contact details for the new CCO of Morrisons have been updated.
28.
9 May 2022
Updated Supplier Helpline details for M&S
29.
14 April 2022
Edited Supplier Helplines - Amazon.com,inc.'s Senior Buyers' contact details have been updated.
30.
21 March 2022
Amendment to Waitrose supplier contact details
31.
1 March 2022
Added Amazon.com, Inc.'s contact details
32.
16 February 2021
Supplier helpline information updated
33.
18 November 2020
Changed B&M CCO contact details to Alex Russo
34.
19 August 2020
Edited Lidl supplier helpline contact information - change of document name
35.
4 May 2020
New contact number for Chris Young, Code Compliance Officer at Aldi Stores Limited. Please call 01827 890616.
36.
17 April 2020
Ocado Retail Code Compliance Officer now Robert Skelton. Email address changed to GSCOP@ocadoretail.com.
37.
28 February 2020
There has been a change to the phone number for suppliers to use when contacting Tesco plc. It is now 0330 1231 005. An email address for Tesco plc suppliers to use has also been added - Suppliersupport.Product@Tesco.com.
38.
6 September 2019
Addition of Ruth Clarke as TJ Morris Limited's Code Compliance Officer and details of its supplier helpline.
39.
17 June 2019
CCO details added for B&M European Value Retail SA.
40.
29 April 2019
The CCO for Waitrose Limited is now Matthew Wilson.
41.
12 March 2019
Change of Ocado Group Plc Code Compliance Officer from Nargis Hassani to Jo West.
42.
15 November 2018
Addition of contact details for Ocado Group Plc Code Compliance Officer.
43.
20 September 2018
First published.
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