Consumer Rights Amendment Transposes EU Directive 2023/2673 for Distance Financial Services
Summary
The MCCAA Office for Consumer Affairs has published user guidelines transposing Directive (EU) 2023/2673 into Maltese law, extending certain provisions of Directive 2011/83/EU to cover financial services contracts concluded at a distance between consumers and traders. The new provisions require traders to provide an online withdrawal function enabling consumers to submit withdrawal statements electronically through an accessible and efficient mechanism.
“The proposed provisions require traders to provide a withdrawal function that enables consumers to submit an online withdrawal statement.”
Traders offering financial services to Maltese consumers through online interfaces should audit their current distance-contract workflows against the new withdrawal-function requirement — the source explicitly mandates an accessible and efficient electronic mechanism, not merely a contact email or phone number. Firms without a purpose-built online withdrawal feature will need to develop one as part of their transposition compliance.
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GovPing monitors MCCAA Malta News for new consumer protection regulatory changes. Every update since tracking began is archived, classified, and available as free RSS or email alerts — 9 changes logged to date.
What changed
The Consumer Rights (Amendment) Regulations, 2026 transpose EU Directive 2023/2673 into Maltese law, extending the scope of Directive 2011/83/EU to financial services contracts concluded at a distance. The primary change is a new obligation for traders to provide an online withdrawal function allowing consumers to submit a withdrawal statement electronically through an accessible and efficient interface. These user guidelines are published under Article 3 of the Small Business Act (Cap. 512).\n\nTraders providing financial services at a distance to Maltese consumers will need to implement compliant online withdrawal mechanisms to satisfy the transposed requirements. Businesses should review their distance-contract processes and digital interfaces to ensure the required accessible withdrawal functionality is in place.
Archived snapshot
Apr 22, 2026GovPing captured this document from the original source. If the source has since changed or been removed, this is the text as it existed at that time.
Last updated on 22 Apr, 2026
User Guidelines
Consumer Rights (Amendment) Regulations, 2026
The Office for Consumer Affairs within the MCCAA will transpose Directive (EU) 2023/2673 of the European Parliament and of the Council of 22 November 2023 amending Directive 2011/83 as regards financial services contracts concluded at a distance and repealing Directive 2002/65/EC (hereinafter referred to as “Directive (EU) 2023/2673”) in so far as it extends the scope of certain provisions of Directive 2011/83/EU to cover financial services contracts concluded between a consumer and a trader at a distance.
The proposed provisions require traders to provide a withdrawal function that enables consumers to submit an online withdrawal statement. It lays down an accessible and efficient mechanism enabling consumers to notify traders of their decision to withdraw from distance contracts concluded through an online interface.
These user-guidelines are being published in accordance with Article 3 of the Small Business Act (Cap. 512).
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