Austria Consumer Information Authority VKI

VKI Austria Warns of Cleverbuy Payment Delays and Complaint Pattern

VKI Austria published a consumer warning about Cleverbuy, a German online platform for buying and selling used electronics, after documenting a systematic pattern of complaints including delayed or withheld payments, deleted customer communication records, and unilateral price reductions without proper notification. The European Consumer Centre network recorded over 300 complaints while the German consumer association (vzbv) documented more than 900 complaints between 2024 and 2025. VKI has issued an EU-wide CPC (Consumer Protection Cooperation) warning and provides affected consumers with actionable next steps for seeking payment.

Billa Brandteig Krapferl: Excessive Air, Minimal Fill in Packaging

VKI Austria's consumer information review of Billa Brandteig Krapferl (puff pastry puffs) found the product's packaging contains excessive air relative to content. The package stands 19.5 cm tall but the actual fill height is only approximately 11.5 cm, meaning the box is only about three-fifths full despite containing the stated 250 grams. Rewe International AG responded that the smaller packaging is technically not possible due to fully automated production and equipment limitations.

Test Schnuller 2026: Spuren von BPA in Mehreren Marken

VKI Austria tested 13 pacifier brands available on the Austrian market — Alvär, Babylove, Babylove nature, Baby Nova, Bibs, Canpol Babies, Grün Specht, Mam, Medela Baby, Nip, Nuk, Philips Avent, and Shein — for Bisphenol A (BPA) contamination. Despite Austria's legal ban on intentionally added BPA in pacifiers and teething rings, traces of BPA were detected in multiple products. The report attributes the contamination to external sources in the production environment, including manufacturing equipment, packaging materials, adjacent production areas, and airborne particles.