UK FOS Final Plans and Budget for 2026/27
Summary
The UK Financial Ombudsman Service published its final plans and budget for 2026/27, projecting 199,000 new complaints (down from 306,000 in 2024/25) and resolving 266,500 cases. The FOS increased its compulsory levy to GBP86 million, set respondent firm case fees at GBP680 per case, and introduced new charges for professional representatives.
What changed
The UK FOS has published its final 2026/27 plans and budget, reducing its expected complaint volume to 199,000 from 306,000 in 2024/25. The budget introduces a GBP86 million compulsory levy, a GBP680 case fee for respondent firms, and new professional representative charges of GBP80 (consumer-favoured) or GBP260 (firm-favoured).
Financial services firms using the FOS complaint scheme should note the increased funding requirements and updated fee structure effective from 1 April 2026. Firms should update their compliance budgets to account for the higher levy and case fees.
What to do next
- Monitor FOS fee structure changes
- Review professional representative charge requirements
Archived snapshot
Apr 9, 2026GovPing captured this document from the original source. If the source has since changed or been removed, this is the text as it existed at that time.
April 8, 2026
UK FOS Final Plans And Budget For 2026/27
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The UK Financial Ombudsman Service (FOS) has published its final plans and budget for 2026/27, setting out its priorities for the next 12 months. The FOS expects to receive 199,000 new complaints in 2026/27 (down from nearly 306,000 in 2024/25 and around 210,000 in 2025/26), a decline which it attributes to fewer motor finance commission cases and fewer complaints from professional representatives. It does expect an increase in credit card and consumer credit complaints, however, because of cost of living pressures. It plans to resolve 266,500 cases over the year (covering both new and existing cases).
On its funding, the FOS states that while case fees and levies were held flat for two years at significantly reduced levels, increases are now needed due to inflationary challenges, reduced reserves and the cost of implementing reforms. Therefore, as consulted on in its November plans and budget consultation, from 1 April it will set the compulsory levy at GBP86 million, charge respondent firms GBP680 per case and introduce charges for professional representatives—GBP80 for cases they refer that are found in favour of the consumer and GBP260 where the case is found in favour of the firm (in which case the firm's case fee reduces to GBP500).
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