Standard compliant data collection during a communication session

ChangeBridge: Patent Grants - Business Methods (G06Q)

Published March 31st, 2026

Detected March 31st, 2026

Summary

USPTO granted patent US12591705B2 to Twilio Inc. covering systems and methods for standard-compliant sensitive data collection during communication sessions. The patent describes routing communications through a secure connection to collect sensitive data in a compliant manner before resuming normal session routing. The patent has 20 claims and names Krishnaprasad Gutta and Christer Jan Erik Fahlgren as inventors.

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What changed

USPTO granted patent US12591705B2 to Twilio Inc. on March 31, 2026. The patent covers systems, methods, and computer-readable media for collecting sensitive data in a standard-compliant manner during active communication sessions between users and agents. The system invokes a standard-compliant data collection mode upon receiving indication that a user must provide sensitive data, routing communication through a secure connection to the compliant data collection system, then ending the mode upon completion and resuming normal routing.

This is a patent grant notice, not a regulatory requirement. No compliance actions, deadlines, or penalties apply. Parties interested in licensing or implementing the patented technology should contact Twilio Inc. The patent's CPC classifications include security measures (G06F 21/00-88), financial transaction systems (G06Q 20/00-425), and health information technology (G16H 10/00-65).

Source document (simplified)

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Standard compliant data collection during a communication session

Grant US12591705B2 Kind: B2 Mar 31, 2026

Assignee

Twilio Inc.

Inventors

Krishnaprasad Gutta, Christer Jan Erik Fahlgren

Abstract

Disclosed are systems, methods, and non-transitory computer-readable media for standard compliant collection of sensitive data during a communication session. A standard compliant data collection system is used to provide the standard compliant collection of sensitive data. For example, in response to receiving an indication that a user is to provide sensitive data during an active communication session between the user and an agent, a standard compliant data collection mode is invoked. As a result, communication within the active communication session is routed between the user and the standard compliant data collection system via a secure connection, during which sensitive data is collected in a standard compliant manner. Once collection of the user's sensitive data has been completed, the standard compliant data collection mode is ended, and communication within the active communication session is routed between the user and the agent.