The EPO published patent EP4405882A1 (Application EP4405882) on March 25, 2026, granting Google LLC exclusive rights to a system and method for automatically optimizing customer communication. The patent is classified under G06Q 30/01 (Business Methods) and has been designated across all 31 EPO member states and extension countries. Google LLC and its named inventors (Dimitris Meretakis, Zigmars Rasscevskis, Vinsensius B. Vegas S. Naryanto, Tom Beyer, Szabolcs Payrits, Martin Stolle, Mark Steven Schadler, Jack Willow Waldron, and Ali Galip Bayrak) hold the intellectual property rights.

This patent publication does not impose any compliance obligations on third parties. Competitors developing similar customer communication optimization systems should review the patent claims to assess potential licensing requirements or design-around considerations. The patent grants Google exclusive commercial rights in designated states but creates no affirmative compliance duties for other market participants.