Instant Message and Incoming Call Alert – Phishing Related to Alipay Financial Services (HK) Limited
Summary
The HKMA issued a public alert on 23 April 2026 regarding phishing instant messages and incoming calls falsely associated with Alipay Financial Services (HK) Limited. The relevant stored value facility (SVF) licensee reported the case to the HKMA. Members of the public who may have provided personal information or account credentials in response to these messages or calls are advised to contact the relevant SVF licensee directly and report the incident to the Police or the Anti-Deception Coordination Centre at 18222.
About this source
GovPing monitors HKMA Press Releases for new banking & finance regulatory changes. Every update since tracking began is archived, classified, and available as free RSS or email alerts — 77 changes logged to date.
What changed
The HKMA published a consumer alert on 23 April 2026 alerting the public to phishing instant messages and incoming calls impersonating Alipay Financial Services (HK) Limited. The SVF licensee reported the case to the HKMA. This is an informational notice intended to warn consumers and does not impose new compliance obligations on regulated entities. Financial institutions and payment service providers should note that phishing and social-engineering attacks targeting stored value facility users are being actively monitored and reported to the HKMA.
Affected consumers who may have disclosed personal or financial information in response to these messages or calls should take immediate steps to protect their accounts by contacting the relevant SVF licensee and reporting to law enforcement at 18222. Institutions should ensure their fraud-reporting mechanisms remain current and remind customers of channels for reporting suspicious communications.
What to do next
- Contact the relevant SVF licensee if personal information or account credentials have been provided through or in response to the phishing messages or calls
- Report the incident to the Police or the Anti-Deception Coordination Centre of the Police at 18222
Archived snapshot
Apr 24, 2026GovPing captured this document from the original source. If the source has since changed or been removed, this is the text as it existed at that time.
Instant Message and Incoming Call Alert – Phishing instant messages and incoming calls related to Alipay Financial Services (HK) Limited
Press Releases
23 Apr 2026
Instant Message and Incoming Call Alert – Phishing instant messages and incoming calls related to Alipay Financial Services (HK) Limited
The Hong Kong Monetary Authority (HKMA) wishes to alert members of the public to a press release issued by Alipay Financial Services (HK) Limited relating to phishing instant messages and incoming calls. The relevant stored value facility (SVF) licensee has reported the case to the HKMA.
The HKMA wishes to remind the public that anyone who has provided his or her personal information or account credentials, or who has conducted any financial transactions, through or in response to the instant messages or calls concerned, should contact the relevant SVF licensee, and report to the Police or contact the Anti-Deception Coordination Centre of the Police at 18222.
Hong Kong Monetary Authority
23 April 2026
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