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Ministry Contact Information Complaints Procedure Madrid Address

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Summary

The Ministry of Economy, Trade and Business (Ministerio de Economía, Comercio y Empresa) publishes its central office contact details at P. de la Castellana 162, 28071 Madrid, with phone +34 91 258 28 52. The page describes the general citizen attention service for information about the Ministry's organizational structure and ordinary operations, plus the complaints and suggestions procedure for expressing dissatisfaction with services or proposing improvements. Electronic complaints are processed through the electronic headquarters; in-person submissions are accepted at the Ministry registry or authorized public registries per Article 16(4) of Law 39/2015.

“La atención al ciudadano para información general del Ministerio de Economía, Comercio y Empresa, su estructura organizativa y el funcionamiento ordinario de los servicios, así como las funciones de centralita telefónica, se realizará en:”

Published by MINCOTUR on portal.mineco.gob.es . Detected, standardized, and enriched by GovPing. Review our methodology and editorial standards .

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What changed

The page provides the central headquarters address (P. de la Castellana 162, Madrid 28071) and telephone number (+34 91 258 28 52) for the Ministry of Economy, Trade and Business. It outlines the citizen attention service for general queries and describes the complaints and suggestions procedure, which allows individuals to express dissatisfaction with Ministry services or submit improvement initiatives. Complaints for most Ministry units may be filed electronically via the electronic headquarters or in person at the Ministry registry or any authorized public registry under Law 39/2015. Complaints concerning the State Secretariat for the Economy and Business Support are processed through a separate channel.

Affected parties seeking to submit complaints or suggestions against the Ministry's services should use the electronic headquarters at serviciosede.mineco.gob.es or present submissions in person at the designated registry. Public hours are Monday–Thursday 09:00–18:00 and Friday 09:00–14:00. Entities interacting with the State Secretariat for Economy and Business Support must use the separate procedure via the Treasury electronic portal.

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Apr 24, 2026

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Información y atención al ciudadano

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​​​Consultas generales

La atención al ciudadano para información general del Ministerio de Economía, Comercio y Empresa, su estructura organizativa y el funcionamiento ordinario de los servicios, así como las funciones de centralita telefónica, se realizará en:

Sede central​

P. de la Castellana, 162. 28071​​ - Madrid​

+34 91 258 28 52

Formule su consulta general

Quejas y Sugerencias

Utilice el procedimiento de quejas y sugerencias para manifestar su insatisfacción con los servicios prestados por el Ministerio de Economía, Comercio y Empresa o presentar iniciativas para mejorar su calidad.​​

Cómo presentar una queja o sugerencia

​​​Ministerio de Economía, Comercio y Empresa (excepto Secretaría de Estado de Economía y Apoyo a la Empresa)

Las quejas y sugerencias relativas a las unidades del Ministerio de Economía, Comercio y Empresa​ (a excepción de las correspondientes a la Secretaría de Estado de Economía y Apoyo a la Empresa que se tramitan según se recoge al final del apartado) pueden gestionarse electrónicamente o de forma presencial en el Registro del Ministerio del Pº de la Castellana 162 y en cualquiera de los Registros autorizados en el apartado 4 del artículo 16 de la Ley 39/2015, de 1 de octubre, del Procedimiento Administrativo Común de las Administraciones Públicas.​

Lunes a jueves de 9:00h a 18:00h

Viernes de​​ 9:00h a 14:00h

​​Secretaría de Estado de Economía y Apoyo a la Empresa

Para las quejas y sugerencias relacionadas con la Secretaría de Estado de Economía y Apoyo a la Empresa acceda desde ​ aquí.

Otra información de interés

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Organigrama ****

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Sedes del Ministerio

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Información de Ejecución Presupuestaria:

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Last updated

Classification

Agency
MINCOTUR
Instrument
Notice
Branch
Executive
Source language
es
Legal weight
Non-binding
Stage
Final
Change scope
Minor

Who this affects

Applies to
Government agencies Consumers Legal professionals
Industry sector
9211 Government & Public Administration
Activity scope
Citizen complaints procedure Government contact information
Geographic scope
ES ES

Taxonomy

Primary area
Financial Services
Operational domain
Compliance
Topics
Consumer Protection Government Contracting

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