Provision of Communicator Guide and Intervenor Services, Hertfordshire County Council, £2,400,000

Tender

HCC - 04/26 - Provision of Communicator Guide and Intervenor Services

• Hertfordshire County Council UK4: Tender notice - Procurement Act 2023 - view information about notice types

Notice identifier: 2026/S 000-034892

Procurement identifier (OCID): ocds-h6vhtk-065e3b (view related notices)

Published 16 April 2026, 4:52pm

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Contents

Scope Submission Award criteria Other information Procedure Documents Contracting authority

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Reference

HCC2617716

Description

Hertfordshire County Council is currently out to procurement for the Provision of Communicator Guide and Intervenor Services

The Council is seeking to award a Contract for countywide Communicator Guide and Intervenor Services.

Communicator Guide and Intervenor Services are jointly funded between Hertfordshire County Council’s Adult Care Services and Children's Services. The Services are available to those adults, children and young people with a dual sensory loss and who therefore have profound difficulties with communication, mobility, accessing information and who may experience severe isolation. This includes those with congenital, acquired and progressive deafblindness.

These services are specialist in nature. Bidders must have a minimum of six months’ prior experience in the delivery and management of Communicator Guide and Intervenor services. This requirement must be met for a bid to be considered compliant.

Due to the high degree of coordination required to manage all the service elements of this Contract, and to ensure the Services are delivered in a joined up and structured way, the Commissioners have decided to award a Contract to one organisation who will be responsible to them for contract delivery, it is therefore not suitable for this contract to be split in to Lots.

Full details of the requirement can be found in the Service Specification which is in Schedule 1 of the Contract Document.

Organisations wishing to take part in this project are invited to ‘express an interest’ and also ‘opt in’ which will give access to the full procurement documents in the e-tendering system.

To be considered as a Tenderer you must complete and submit a Tender by the deadline of 12 noon on the 15th of May 2026

Please allow sufficient time to make your return, as Tender submissions cannot be uploaded and submitted after this return deadline.

Please ensure that where possible documents are uploaded as a PDF and that file names are succinct.

Any questions relating to this procurement must be made via correspondence on the website, in accordance with the procurement documents, and can be addressed to the main contact as shown in the details above.

Tenderers should be aware that due to the nature of the Services provided, any Contract formed as a result of this procurement process shall be executed as a deed. Tenderers should seek independent legal advice on the implications of this prior to submitting their Tender, where appropriate.

Please note that the contract requirements will be subject to available financial resources, supplier performance and flexibility to meet changing demands.

To access this opportunity please visit https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home

Please Note: The TUPE Employee Liability Information for this procurement has been provided along with other documentation for this procurement. TUPE related information must be protected as personal data in accordance with the requirements of Data Protection legislation and must also be kept confidential. By clicking on the View Details button and accessing the documentation for this procurement, Tenderers agree:

a) To undertake to treat the information as confidential and commercially sensitive at all times and take all reasonable steps to prevent any inadvertent disclosure to any third party .

b) That under no circumstances will any of the information be disclosed by your organisation or your personnel to any third party without the Council’s prior consent in writing.

c) That the information supplied will be stored securely and destroyed or returned to the Council, after your Organisation’s bid has been submitted or you decide not to proceed with a tender submission.

d) That you will indemnify the Council for any losses, arising from your breach or breach by any of your personnel of these confidentiality requirements specified above and data protection requirements in relation to TUPE Employee Liability Information.

e) The requirements above apply whether the supplier uploads a tender response to this procurement or not.

Total value (estimated)

• £2,000,000 excluding VAT
• £2,400,000 including VAT Above the relevant threshold

Contract dates (estimated)

• 1 November 2026 to 31 October 2029
• Possible extension to 31 October 2031
• 5 years Description of possible extension:

The Contract Period for this Contract is an initial period of three years with the option to extend up to a further two year. Therefore, the maximum duration of this Contract could be five years.

Main procurement category

Services

CPV classifications

Health and social work services

Social work and related services

Social work services

Social work services without accommodation

Social services

Contract locations

• UKH23 - Hertfordshire

Submission

Enquiry deadline

30 April 2026, 12:00pm

Tender submission deadline

15 May 2026, 12:00pm

Submission address and any special instructions

https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home

Tenders may be submitted electronically

Yes

Languages that may be used for submission

English

Award decision date (estimated)

18 August 2026

Award criteria

Name	Description	Type	Weighting
Quality	Please refer to the Instructions to Tenderers document for a full breakdown of the award criteria	Quality	70%
Price	Please refer to the Instructions to Tenderers document for a full breakdown of the award criteria	Price	30%

Other information

Payment terms

Invoices are to be submitted to the Council, in accordance with the Prices and Payment clause in the Conditions of Contract. Payment will normally be made within thirty (30) days of receipt of a correct invoice.

Description of risks to contract performance

In February 2025 the UK Government formally invited Hertfordshire County Council (the ”Council”) and the various district and borough Councils of Hertfordshire (see attached - District and borough councils | Hertfordshire County Council) to develop proposals for local government reorganisation in Hertfordshire which is likely to result in the current two-tier system of local government being reorganised into a single tier of local government with one or more unitary councils for the whole of the Hertfordshire area. If implemented, local government reorganisation is currently expected to take effect in April 2028 and, on that date, the existing two-tier councils will be dissolved and replaced by one or more new unitary authorities. Existing contracts held by the Council and the district and borough Councils of Hertfordshire are expected to transfer to their successor authorities on vesting day in accordance with the Local Government and Public Involvement in Health Act 2007 and the Local Government (Structural Changes) (Transfer of Functions, Property, Rights and Liabilities) Regulations 2008. These reforms will be subject to a decision of the Secretary of State and could be subject to change at any time.

As these reforms may occur during the term of this contract and result in changes to the form, structure, size and shape of local government in Hertfordshire, they are a known risk to the Council within the meaning of paragraph 6, Schedule 8 of the Procurement Act 2023 (Act) in that the reforms could jeopardise the satisfactory performance of the contract but because the nature and extent of the reforms are presently unknown, it is not possible to address the risks in the contract. If these risks materialise, the contract may need to be modified under paragraph 5 of Schedule 8 of the Act. Such modification could include, but not be limited to, the need to replace the contracting authority with a successor public authority and/or vary the structure, scope, nature and/or geographical location/boundary within which the contract is delivered.

Tenderers should note that any variation(s) to the terms and conditions of the contract will be made in accordance with its terms.

Conflicts assessment prepared/revised

Yes

Procedure

Procedure type

Open procedure

Special regime

Light touch

Documents

Associated tender documents

https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home

Please either register or log in to the above web address, and then 'express interest' and 'opt in' in order to view the full set of documentation relating to this tender opportunity

Contracting authority

Hertfordshire County Council

• Public Procurement Organisation Number: PWJT-5264-WYMY Robertson House, Six Hills Way

Stevenage

SG1 2FQ

United Kingdom

Email: strategic.procurement@hertfordshire.gov.uk

Website: http://www.hertfordshire.gov.uk

Region: UKH23 - Hertfordshire

Organisation type: Public authority - sub-central government