Central North West London NHS Trust Digital Physiotherapy Triage, £320k

Contract

Physiotherapy Digital Triage

• Central and North West London NHS Foundation Trust F03: Contract award notice

Notice identifier: 2026/S 000-033451

Procurement identifier (OCID): ocds-h6vhtk-06815a

Published 13 April 2026, 5:02pm

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Contents

one. Contracting authority Press escape key to exit two. Object four. Procedure five. Award of contract six. Complementary information

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• Copy link Print this notice Report concerns about this procurement ## Section one: Contracting authority

one.1) Name and addresses

Central and North West London NHS Foundation Trust

350 Euston Road

London

NW1 5JD

Contact

Simon Rooney

Email

simon.rooney5@nhs.net

Country

United Kingdom

Region code

UKI33 - Kensington & Chelsea and Hammersmith & Fulham

Internet address(es)

Main address

https://www.cnwl.nhs.uk/

Buyer's address

https://www.cnwl.nhs.uk/about/contact

one.4) Type of the contracting authority

Regional or local authority

one.5) Main activity

Health

Section two: Object

two.1) Scope of the procurement

two.1.1) Title

Physiotherapy Digital Triage

Reference number

W228186

two.1.2) Main CPV code

Health services

two.1.3) Type of contract

Services

two.1.4) Short description

The provider will provide access to digital triage, telephone or face to face assessment and face to face support services for employees.

two.1.6) Information about lots

This contract is divided into lots: No

two.1.7) Total value of the procurement (excluding VAT)

Value excluding VAT: £320,000

two.2) Description

two.2.3) Place of performance

NUTS codes

• UKI3 - Inner London – West

two.2.4) Description of the procurement

The provider will provide access to digital triage, telephone or face to face assessment and face to face support services for employees.

Contract will be awarded by following the PSR direct award process C. Approximate lifetime of the contract is 3 years with 1 option year. Total value of contract including extensions is £320,000

two.2.5) Award criteria

Cost criterion - Name: the existing provider is satisfying the original contract and will likely satisfy the proposed contract to a sufficient standard / Weighting: 100

two.2.11) Information about options

Options: Yes

Description of options

1 x 12 month extension

two.2.13) Information about European Union Funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section four. Procedure

four.1) Description

four.1.1) Type of procedure

Award of a contract without prior publication of a call for competition in the cases listed below

• The procurement falls outside the scope of application of the regulations Explanation:

DAP-C PSR contract

four.1.8) Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

Section five. Award of contract

A contract/lot is awarded: Yes

five.2) Award of contract

five.2.1) Date of conclusion of the contract

7 April 2026

five.2.2) Information about tenders

Number of tenders received: 1

The contract has been awarded to a group of economic operators: No

five.2.3) Name and address of the contractor

PHYSIO MED LIMITED

Chartered House, Gelderd Rd, Leeds

Leeds

LS12 6DT

Email

j.fletcher@physiomed.co.uk

Telephone

+44 1132921300

Country

United Kingdom

NUTS code

• UKI3 - Inner London – West

National registration number

02853100

Internet address

http://www.physiomed.co.uk

The contractor is an SME

Yes

five.2.4) Information on value of contract/lot (excluding VAT)

Initial estimated total value of the contract/lot: £320,000

Total value of the contract/lot: £320,000

Section six. Complementary information

six.3) Additional information

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by24/04/2026. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR. - Written representations should be sent to simon.rooney5@nhs.net.

NWLPS have deemed this DAP-C route compliant to the requirements of PSR as the Supplier has the ability to meet the Key Criteria as assessed by the internal bodies.
PSR key criteria 1. Quality and innovation requirement:
The Supplier delivers clinically effective MSK services aligned with OH and NHS standards, with
clear positive outcomes for staff health and productivity.

PSR key criteria 2. Value requirement:
The service operates as a transparent offer, proportionate to benefit, with embedded
governance, established referral pathways and continuity of provision that avoids transition risk
and additional system cost.

PSR key criteria 3. Integration, collaboration and service sustainability: Evidence from OH SharePoint demonstrates that the Supplier is well integrated within the OH pathways and operates collaboratively in a way that supports long‑term service sustainability. The Suppliers service is embedded within established OH referral SOPs, reporting arrangements
and governance structures, enabling seamless clinical integration and consistent information
flow between the provider and OH teams, rather than operating as a standalone or parallel
service.

PSR key criteria 4. Improving access, reducing health inequalities and
facilitating choice: The Supplier meets this requirement to improve access, reduce health inequalities and facilitate choice through an inclusive, flexible and digitally enabled MSK service model.
Access is improved through a 24/7 digital self‑referral and triage pathway, allowing staff to
seek support quickly without the need for prior OH assessment, reducing delays and barriers for
those working varied hours, across multiple sites, or with limited ability to attend appointments
during standard working hours.

PSR key criteria 5. Social value: The Supplier contributes positively to social value through its impact on staff wellbeing,
workforce participation, prevention of ill‑health and support for inclusive employment,
aligning with NHS and NWL OH objectives.

six.4) Procedures for review

six.4.1) Review body

Central London Community Healthcare NHS Trust

Ground Floor, 15 Marylebone Road

London

NW1 5JD

Country

United Kingdom

Internet address

https://www.clch.nhs.uk