Award

Framework for: The Provision of a Regulated Care at Home Service

• Bridgend County Borough Council UK6: Contract award notice - Procurement Act 2023 - view information about notice types

Notice identifier: 2026/S 000-026011

Procurement identifier (OCID): ocds-h6vhtk-066fb9 (view related notices)

Published 20 March 2026, 10:29pm

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Contents

Scope Contract 1. Framework for: The Provision of a Regulated Care at Home Service (16 suppliers) Information about tenders Procedure Suppliers (16)
- April Complete Care
- Care Crew
- Cartrefi
- Everycare
- Glamorgan Care Ltd
- Gofal Cymunedol Ltd
- Harlequin Homecare
- ND Care
- Resolution Care
- Right at Home
- Seren Support Services
- Serendipity Care and Support
- Serenity Support Services
- Star Care Solutions Ltd
- Steddy Ltd
- Trinity Care and Support
Contracting authority

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Reference

B724/25

Description

Bridgend County Borough Council wishes to award the Framework Agreement for the provision of Regulated Care at Home Services. The Authority is dedicated to helping individuals who have been assessed as having care and support needs to live as independently as possible, for as long as they can within their own homes and communities. Domiciliary Care, also known as Care at Home supports individuals with eligible needs to receive assistance in their own home environment. This assistance may include support from domiciliary care workers with tasks such as personal care, support with meals and other activities of daily living that help, encourage and promote individuals maintain both independence and quality and enjoyment of life.

This framework will be for the period 1st April 2026 to the 31st March 2028 initially (with the option to extend by a further 24 months and an additional 24 months thereafter), to 16 regulated care at home providers

Commercial tool

Establishes a framework

Contract 1. Framework for: The Provision of a Regulated Care at Home Service

Suppliers (16)

• April Complete Care
• Care Crew
• Cartrefi
• Everycare
• Glamorgan Care Ltd
• Gofal Cymunedol Ltd
• Harlequin Homecare
• ND Care
• Resolution Care
• Right at Home
• Seren Support Services
• Serendipity Care and Support
• Serenity Support Services
• Star Care Solutions Ltd
• Steddy Ltd
• Trinity Care and Support

Contract value

• £66,000,000 excluding VAT
• £79,200,000 including VAT Above the relevant threshold

Award decision date

19 March 2026

Date assessment summaries were sent to tenderers

19 March 2026

Earliest date the contract will be signed

31 March 2026

Contract dates (estimated)

• 1 April 2026 to 31 March 2028
• Possible extension to 31 March 2032
• 6 years Description of possible extension:

This proposal is to implement a maximum six-year (2 years initially with the option to extend by a further 24 months and an additional 24 months thereafter) Framework Agreement.

Main procurement category

Services

CPV classifications

Social work services

Contract locations

• UKL17 - Bridgend and Neath Port Talbot

Information about tenders

• 30 tenders received
• 24 tenders assessed in the final stage:
  • 24 submitted by small and medium-sized enterprises (SME)
  • 0 submitted by voluntary, community and social enterprises (VCSE)
• 16 suppliers awarded contracts
• 8 suppliers unsuccessful (details included for contracts over £5 million)

Procedure

Procedure type

Open procedure

Special regime

Light touch

Suppliers

April Complete Care

• Public Procurement Organisation Number: PYQG-6155-DJQG 14 Hendre Road, Pencoed,

Bridgend

CF35 5NW

United Kingdom

Email: mathew@aprilcare.co.uk

Region: UKL17 - Bridgend and Neath Port Talbot

Small or medium-sized enterprise (SME): Yes

Voluntary, community or social enterprise (VCSE): No

Supported employment provider: Yes

Public service mutual: No

Connected people/organisations:

Please refer to all details captured on Companies House (under 'People') and / or details provided on Central Digital Platform

Associated people/organisations:

Please refer to all details captured on Companies House (under 'People') and / or details provided on Central Digital Platform

Contract 1. Framework for: The Provision of a Regulated Care at Home Service

Care Crew

• Public Procurement Organisation Number: PZJX-2171-DJXV Atlantic House, Greenwood Close

Cardiff

CF23 8RD

United Kingdom

Email: jithin@carecrew.co.uk

Region: UKL22 - Cardiff and Vale of Glamorgan

Small or medium-sized enterprise (SME): Yes

Voluntary, community or social enterprise (VCSE): No

Supported employment provider: No

Public service mutual: No

Connected people/organisations:

Please refer to all details captured on Companies House (under 'People') and / or details provided on Central Digital Platform

Associated people/organisations:

Please refer to all details captured on Companies House (under 'People') and / or details provided on Central Digital Platform

Contract 1. Framework for: The Provision of a Regulated Care at Home Service

Cartrefi

• Public Procurement Organisation Number: PGWQ-9967-CCVH Units 5 & 6 Coopers Yard, Curran Road

Cardiff,

CF10 5NB

United Kingdom

Email: donna.coyle@cartrefi.coop

Region: UKL22 - Cardiff and Vale of Glamorgan

Small or medium-sized enterprise (SME): Yes

Voluntary, community or social enterprise (VCSE): No

Supported employment provider: No

Public service mutual: No

Connected people/organisations:

Please refer to all details captured on Companies House (under 'People') and / or details provided on Central Digital Platform

Associated people/organisations:

Please refer to all details captured on Companies House (under 'People') and / or details provided on Central Digital Platform

Contract 1. Framework for: The Provision of a Regulated Care at Home Service

Everycare

• Public Procurement Organisation Number: PYZT-1362-GGXZ 61 Bridgend Road Aberkenfig

Bridgend

CF32 9BG

United Kingdom

Email: tanyia@everycarebridgend.co.uk

Region: UKL17 - Bridgend and Neath Port Talbot

Small or medium-sized enterprise (SME): Yes

Voluntary, community or social enterprise (VCSE): No

Supported employment provider: No

Public service mutual: No

Connected people/organisations:

Please refer to all details captured on Companies House (under 'People') and / or details provided on Central Digital Platform

Contract 1. Framework for: The Provision of a Regulated Care at Home Service

Glamorgan Care Ltd

• Public Procurement Organisation Number: PXCN-8162-YTDP 5 The Quadrant,

Coventry,

CV1 2EL

United Kingdom

Email: bethanjevans@mychoicehealthcare.co.uk

Region: UKG33 - Coventry

Small or medium-sized enterprise (SME): Yes

Voluntary, community or social enterprise (VCSE): No

Supported employment provider: No

Public service mutual: No

Connected people/organisations:

Please refer to all details captured on Companies House (under 'People') and / or details provided on Central Digital Platform

Associated people/organisations:

Please refer to all details captured on Companies House (under 'People') and / or details provided on Central Digital Platform

Contract 1. Framework for: The Provision of a Regulated Care at Home Service

Gofal Cymunedol Ltd

• Public Procurement Organisation Number: PBCV-1473-VGYY Yelverton House, St John Street,

Whitland.

SA34 0AW

United Kingdom

Email: paul@gofalcymunedol.com

Region: UKL14 - South West Wales

Small or medium-sized enterprise (SME): Yes

Voluntary, community or social enterprise (VCSE): No

Supported employment provider: No

Public service mutual: No

Connected people/organisations:

Please refer to all details captured on Companies House (under 'People') and / or details provided on Central Digital Platform

Associated people/organisations:

Please refer to all details captured on Companies House (under 'People') and / or details provided on Central Digital Platform

Contract 1. Framework for: The Provision of a Regulated Care at Home Service

Harlequin Homecare

• Public Procurement Organisation Number: PNYL-1776-JYBT Office 1 & 2 Tondu Enterprise Centre, Bryn Road, Aberkenfig,

Bridgend,

CF32 9BS

United Kingdom

Email: kevin@hhcbridgend.co.uk

Region: UKL17 - Bridgend and Neath Port Talbot

Small or medium-sized enterprise (SME): Yes

Voluntary, community or social enterprise (VCSE): No

Supported employment provider: No

Public service mutual: No

Connected people/organisations:

Please refer to all details captured on Companies House (under 'People') and / or details provided on Central Digital Platform

Associated people/organisations:

Please refer to all details captured on Companies House (under 'People') and / or details provided on Central Digital Platform

Contract 1. Framework for: The Provision of a Regulated Care at Home Service

ND Care

• Public Procurement Organisation Number: PJNZ-5986-CBGH Lambourne House Lambourne Crescent

Llanishen Cardiff

CF14 5GL

United Kingdom

Email: rebecca.ford@new-directions.co.uk

Region: UKL22 - Cardiff and Vale of Glamorgan

Small or medium-sized enterprise (SME): Yes

Voluntary, community or social enterprise (VCSE): No

Supported employment provider: No

Public service mutual: No

Connected people/organisations:

Please refer to all details captured on Companies House (under 'People') and / or details provided on Central Digital Platform

Associated people/organisations:

Please refer to all details captured on Companies House (under 'People') and / or details provided on Central Digital Platform

Contract 1. Framework for: The Provision of a Regulated Care at Home Service

Resolution Care

• Public Procurement Organisation Number: PWDR-3743-NPLL 1 Heol Mostyn, Village Farm Industrial Estate, Pyle,

Bridgend,

CF33 6BJ

United Kingdom

Email: shaun.lloyd@resolutioncareservices.co.uk

Region: UKL17 - Bridgend and Neath Port Talbot

Small or medium-sized enterprise (SME): Yes

Voluntary, community or social enterprise (VCSE): No

Supported employment provider: No

Public service mutual: No

Connected people/organisations:

Please refer to all details captured on Companies House (under 'People') and / or details provided on Central Digital Platform

Associated people/organisations:

Please refer to all details captured on Companies House (under 'People') and / or details provided on Central Digital Platform

Contract 1. Framework for: The Provision of a Regulated Care at Home Service

Right at Home

• Public Procurement Organisation Number: PJHP-7759-CWGG Unit 3 Red Dragon Court South Road RIGHT AT HOME Bridgend Industrial Estate,

Bridgend

CF31 3PT

United Kingdom

Email: Holly.jones@rightathome.co.uk

Region: UKL17 - Bridgend and Neath Port Talbot

Small or medium-sized enterprise (SME): Yes

Voluntary, community or social enterprise (VCSE): No

Supported employment provider: No

Public service mutual: No

Connected people/organisations:

Please refer to all details captured on Companies House (under 'People') and / or details provided on Central Digital Platform

Associated people/organisations:

Please refer to all details captured on Companies House (under 'People') and / or details provided on Central Digital Platform

Contract 1. Framework for: The Provision of a Regulated Care at Home Service

Seren Support Services

• Public Procurement Organisation Number: PGYD-5621-WXNW Head Office, Llewellyn House, Harbourside Business Park,

Port Talbot

SA13 1SB

United Kingdom

Email: nick@seren.wales

Region: UKL17 - Bridgend and Neath Port Talbot

Small or medium-sized enterprise (SME): Yes

Voluntary, community or social enterprise (VCSE): No

Supported employment provider: No

Public service mutual: No

Connected people/organisations:

Please refer to all details captured on Companies House (under 'People') and / or details provided on Central Digital Platform

Associated people/organisations:

Please refer to all details captured on Companies House (under 'People') and / or details provided on Central Digital Platform

Contract 1. Framework for: The Provision of a Regulated Care at Home Service

Serendipity Care and Support

• Public Procurement Organisation Number: PZDW-3616-QGRL 42 New Road Porthcawl

Bridgend

CF36 5DN

United Kingdom

Email: janine.bartlett@serendipitycare.com

Region: UKL17 - Bridgend and Neath Port Talbot

Small or medium-sized enterprise (SME): Yes

Voluntary, community or social enterprise (VCSE): No

Supported employment provider: No

Public service mutual: No

Connected people/organisations:

Please refer to all details captured on Companies House (under 'People') and / or details provided on Central Digital Platform

Associated people/organisations:

Please refer to all details captured on Companies House (under 'People') and / or details provided on Central Digital Platform

Contract 1. Framework for: The Provision of a Regulated Care at Home Service

Serenity Support Services

• Public Procurement Organisation Number: PTHQ-6639-LCGT Ty Cynon House, Navigation Park,

Abercynon

CF45 4SN

United Kingdom

Email: jennifer@serenitysupportservices.co.uk

Region: UKL15 - Central Valleys

Small or medium-sized enterprise (SME): Yes

Voluntary, community or social enterprise (VCSE): No

Supported employment provider: No

Public service mutual: No

Connected people/organisations:

Please refer to all details captured on Companies House (under 'People') and / or details provided on Central Digital Platform

Associated people/organisations:

Please refer to all details captured on Companies House (under 'People') and / or details provided on Central Digital Platform

Contract 1. Framework for: The Provision of a Regulated Care at Home Service

Star Care Solutions Ltd

• Public Procurement Organisation Number: PGGM-8636-HJMJ Starlux Building, Bridgend Road, Aberkenfig,

Bridgend,

CF32 9BG

United Kingdom

Email: shijo@starcaresolutions.co.uk

Region: UKL17 - Bridgend and Neath Port Talbot

Small or medium-sized enterprise (SME): Yes

Voluntary, community or social enterprise (VCSE): No

Supported employment provider: No

Public service mutual: No

Connected people/organisations:

Please refer to all details captured on Companies House (under 'People') and / or details provided on Central Digital Platform

Associated people/organisations:

Please refer to all details captured on Companies House (under 'People') and / or details provided on Central Digital Platform

Contract 1. Framework for: The Provision of a Regulated Care at Home Service

Steddy Ltd

• Public Procurement Organisation Number: PVDW-5128-TCWM Steddy Ltd Trews Field

Bridgend

CF31 4LH

United Kingdom

Email: kevin@disabilityaids.net

Region: UKL17 - Bridgend and Neath Port Talbot

Small or medium-sized enterprise (SME): Yes

Voluntary, community or social enterprise (VCSE): No

Supported employment provider: No

Public service mutual: No

Connected people/organisations:

Please refer to all details captured on Companies House (under 'People') and / or details provided on Central Digital Platform

Associated people/organisations:

Please refer to all details captured on Companies House (under 'People') and / or details provided on Central Digital Platform

Contract 1. Framework for: The Provision of a Regulated Care at Home Service

Trinity Care and Support

• Public Procurement Organisation Number: PVQB-5874-HRJT Trinity Church John Street

Porthcawl

CF36 3DT

United Kingdom

Email: info@trinitycareandsupport.org.uk

Region: UKL17 - Bridgend and Neath Port Talbot

Small or medium-sized enterprise (SME): Yes

Voluntary, community or social enterprise (VCSE): No

Supported employment provider: No

Public service mutual: No

Connected people/organisations:

Please refer to all details captured on Companies House (under 'People') and / or details provided on Central Digital Platform

Associated people/organisations:

Please refer to all details captured on Companies House (under 'People') and / or details provided on Central Digital Platform

Contract 1. Framework for: The Provision of a Regulated Care at Home Service

Contracting authority

Bridgend County Borough Council

• Public Procurement Organisation Number: PPQG-8216-YQLW Bridgend County Borough Council

Bridgend

CF31 4WB

United Kingdom

Contact name: Helen Watkins

Telephone: +44 1656643643

Email: helen.watkins@bridgend.gov.uk

Website: http://www.bridgend.gov.uk

Region: UKL17 - Bridgend and Neath Port Talbot

Organisation type: Public authority - sub-central government

Devolved regulations that apply: Wales