Tender

FW Services- Partnership Customer Support- Multi Site 0628

• SCOTTISH HYDRO ELECTRIC POWER DISTRIBUTION PLC UK4: Tender notice - Procurement Act 2023 - view information about notice types

Notice identifier: 2026/S 000-020327

Procurement identifier (OCID): ocds-h6vhtk-066404

Published 6 March 2026, 12:06pm

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Contents

Scope Participation Submission Award criteria Procedure Contracting authority

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Description

Tender to provide vulnerable customer support programme (2026-2028)

SSEN would like to invite proposals from trusted parties who are experts in their field to create a programme which delivers lasting outcomes through joined-up services that benefit customers who are in fuel poverty.

As SSEN approach the remaining 2 years of the ED2 price control our commitment remains that we deliver services, invest in networks and support customers and communities. Our ED2 business plan includes;

• Promotion of Priority Services across both our licence areas

• Provide support and advice to customers in Fuel Poverty to help them to lower the amount they are spending on energy using Energy Efficiency measures.

• Support customers to access Low Carbon Technologies via grants and support them through this process by collaborating with local authorities, contractors and other agencies who carry out these works.

• Providing 5,000 Energy Efficiency Packs to customers in vulnerable circumstances, including fuel poverty

Aim

To create a programme which delivers lasting outcomes through joined up services that benefit customers who are in fuel poverty.

Scope

The programme should include the promotion and registration of Priority Services, provide support and advice on fuel poverty, energy efficiency measures and support customers to access Low Carbon Technologies. 5000 Energy Efficiency packs should also be distributed to customers in vulnerable circumstances. This programme should cover both our North (north Scotland, including Highlands and Islands) and South (south central England) Licence areas.

Total value (estimated)

• £900,000 including VAT Below the relevant threshold

Contract dates (estimated)

• 15 June 2026 to 31 March 2028
• Possible extension to 29 March 2030
• 3 years, 9 months, 15 days Description of possible extension:

The initial Framework term will be until March 2028 with the option of 2 x 1 year extension years.

Main procurement category

Services

CPV classifications

Call centre

Provision of services to the community

Contract locations

• UK - United Kingdom

Participation

Conditions of participation

If you are unable to provide coverage for both the North and South licence areas, you may still submit a response to the PQQ. However, please note that progression to the ITT stage cannot be guaranteed. Suppliers offering partial coverage will only be considered for advancement in circumstances where the number of qualified bidders capable of covering both licence areas is insufficient to support a competitive ITT process.

Submission

Enquiry deadline

3 April 2026, 12:00pm

Tender submission deadline

6 April 2026, 5:00pm

Submission address and any special instructions

All interested parties are welcome to view the Opportunity Listing in our Source to Contract System, Jaggaer. Under 'Current Opportunites' you will find all the details on how to register and be invited to the Pre Qualification Questionnaire in Jaggaer: https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=442

General Jaggaer Supplier Guide can be accessed here: https://www.sse.com/potential-suppliers and all questions can be sent to Kirsten Telfer, kirsten.telfer@sse.com.

All PQQ responses must be submitted via Jaggaer, we will not accept email submissions.

Tenders may be submitted electronically

Yes

Award criteria

SSEN are looking for one supplier to be our partner in both our North (north Scotland, including Highlands and Islands) and South (south central England) Licence areas.

It is SSENs intention to award to 1 supplier.

Evaluation will be carried out by a group of selected representatives from the organisation and will follow the following process

1. Preliminary review to ensure compliance

2. Individual evaluation of technical tender submission documents against the set award criteria

3. Consensus review between all evaluators

4. Contract Award

Procedure

Procedure type

Below threshold - open competition

Special regime

Utilities

Contracting authority

SCOTTISH HYDRO ELECTRIC POWER DISTRIBUTION PLC

• Companies House: SC213460 Inveralmond House, 200 Dunkeld Road

Perth

PH1 3AQ

United Kingdom

Contact name: Kirsten Telfer

Email: kirsten.telfer@sse.com

Website: http://www.ssen.co.uk

Region: UKM77 - Perth & Kinross and Stirling

Organisation type: Private utility