Knowledge base article generation using AI

← USPTO Patent Applications

KNOWLEDGE BASE ARTICLE GENERATION SYSTEM AND METHOD USING INTEGRATED PROGRAMMATIC AND SPECIALIZED GUIDED AND CONSTRAINED ARTIFICIAL INTELLIGENCE

Application US20260099730A1 Kind: A1 Apr 09, 2026

Assignee

Trilogy Enterprises, Inc.

Inventors

Arthur Michel, Colin Guilfoyle

Abstract

An automatic knowledge base article generation system and process receives a support ticket through a user interface integrated to a support platform, automatically processing the support ticket containing problem statements and their corresponding solutions. The automatic knowledge base article generation system and process employs an AI engine guided by generated prompts that transform unstructured the support ticket data into knowledge base articles. The AI engine extracts relevant problem statements and solutions from the support ticket using natural language processing (“NLP”) techniques and generates a knowledge base article. The knowledge base article is then transmitted to a knowledge base system for review.

CPC Classifications

G06N 5/022

Filing Date

2025-10-07

Application No.

19352384

View original document →