Chasebet Formal Warning for BetStop Non-Compliance
Summary
Harris Bookmaking Pty Ltd, trading as Chasebet, has been issued with a formal warning after failing to adequately promote BetStop – the National Self-Exclusion Register – in three marketing emails and on its website. The ACMA investigation found the company did not meet obligations requiring wagering providers to promote and provide links to BetStop in all promotional electronic messages and websites. Chasebet attributed the issue to a software consolidation error and, after being alerted by ACMA, acted promptly to rectify the non-compliance. The ACMA has warned that further enforcement action may follow if the company breaches these rules again.
Wagering providers should audit their marketing emails and websites to confirm BetStop promotion and links are present in all electronic promotional materials. The ACMA attributed Chasebet's failure to a software consolidation error, indicating that operational changes affecting marketing systems create heightened compliance risk.
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What changed
The ACMA has issued a formal warning to Harris Bookmaking Pty Ltd (trading as Chasebet) for failing to adequately promote BetStop – the National Self-Exclusion Register – in three marketing emails and on its website. The investigation confirmed the company did not meet gambling self-exclusion obligations requiring wagering providers to promote and link to BetStop in all promotional electronic messages and websites.
Wagering providers using electronic marketing should ensure BetStop promotion and links appear in all promotional messages and on their websites to comply with self-exclusion rules. The ACMA has indicated that further enforcement action may be taken if the company breaches these rules again.
Archived snapshot
Apr 23, 2026GovPing captured this document from the original source. If the source has since changed or been removed, this is the text as it existed at that time.
Chasebet fails to promote BetStop in marketing emails
16 April 2026
Harris Bookmaking Pty Ltd, trading as Chasebet, has been issued with a formal warning after failing to adequately promote BetStop – the National Self-Exclusion Register.
An ACMA investigation found Chasebet did not adequately promote BetStop in three marketing emails. The investigation additionally found the company failed to adequately promote BetStop on its website.
Under gambling self-exclusion rules, wagering providers must promote and provide links to BetStop in all promotional electronic messages and websites.
After the ACMA alerted Chasebet to its non-compliance, the company acted promptly to rectify the issue and sufficiently promote BetStop on its website and in marketing emails. Chasebet advised that the issue occurred as a result of a software consolidation error and was unintended.
If the company breaches these rules again, the ACMA may carry out further enforcement action.
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