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CMF Reports Claims Exceeding CLP 106 Billion in Banks and Cooperatives

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Detected March 26th, 2026
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Summary

The Chilean Financial Market Commission (CMF) reported that claims against supervised banks and cooperatives have exceeded CLP 106 billion. This report highlights the significant volume of claims processed within the Chilean financial sector.

What changed

The Financial Market Commission (CMF) of Chile has issued a notice reporting that claims filed against supervised banks and cooperatives have surpassed CLP 106 billion. This figure represents the total value of claims processed by these institutions, indicating a substantial volume of customer disputes and financial grievances within the regulated entities.

While this notice is informational and does not impose new obligations, compliance officers in Chilean financial institutions should be aware of this reported figure. It may signal increased scrutiny on complaint handling processes and customer dispute resolution mechanisms. Entities should ensure their internal procedures are robust and compliant with existing regulations to manage potential future escalations or regulatory inquiries related to claim volumes and resolution times.

What to do next

  1. Review internal processes for handling customer claims and disputes.
  2. Ensure compliance with all existing regulations regarding financial product complaints.

Source document (simplified)

Financial Market Commission

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CMF reports claims in supervised banks and cooperatives exceeding CLP 106 billion

  • There are 94,654 banking claims distributed across 19 supervised institutions, according to data compiled by the Commission.
  • Banking claims subject to lapsing are any amounts (such as deposits or intakes) showing no movement or that have not been collected in two years. March 26, 2026 - The Financial Market Commission (CMF) announces the publication of banking claims subject to lapsing, i.e., all amounts (such as deposits or intakes) deposited in banks and cooperatives showing no movement or that have not been collected in two years. These can be checked at https://acreencias.cmfchile.cl/.

Pursuant to the General Banking Act, institutions must notify the CMF about any banking claims subject to lapsing that have not registered any movements for two years during the immediately preceding calendar year, or that were not collected. They must also publish them in the Official Gazette.

According to data compiled by the Commission through its regulatory processes (1), there are 94,654 claims in 2026 across 19 supervised institutions for a total of CLP 106,845 million - a 13-percent increase versus last year.

Regulations state that if these amounts are not collected by their beneficiaries within three years after the respective listings are published, the claims will lapse. Financial institutions must then pay such amounts to the National Board of Firefighters of Chile.

As of this publication, parties with banking claims have three years to collect their money.

Overview of 2026 Claims Subject to Lapsing

| Institution | No. of Claims | Amounts in CLP (MM) |
| Banco de Chile | 26,280 | 42,464.42 |
| Banco Estado | 10,042 | 8,548.75 |
| Banco Falabella | 3,308 | 6,649.63 |
| Banco Ripley | 4,189 | 136.57 |
| Banco BCI | 8,564 | 12,544.53 |
| Banco Bice | 3,383 | 4,995.88 |
| China Construction Bank, Agencia en Chile | 3 | 0.89 |
| Banco Consorcio | 1,064 | 644.77 |
| HSBC Bank (Chile) | 5 | 16.83 |
| Banco Internacional | 433 | 295.32 |
| Banco Itaú | 2,994 | 3,554.25 |
| Banco Santander | 17,864 | 20,512.30 |
| Banco Scotiabank | 13,811 | 5,947.80 |
| Total for Banks | 91,940 | 106,311.92 |

| Institution | No. of Claims | Amounts in CLP (MM) |
| Ahorrocoop | 41 | 5.2 |
| Coonfía | 36 | 12.29 |
| Coopeuch | 1,435 | 423.19 |
| Detacoop | 910 | 56.82 |
| Oriencoop | 291 | 31.05 |
| Capual | 1 | 4.19 |
| Total for Cooperatives | 2,714 | 532.75 |

| Total for Banks and Cooperatives | 94,654 | 106,844.67 |
Source: CMF.

(1) According to File E30 of the Information Systems Manual for Banks - reference as of December 2025.

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Classification

Agency
CMF
Instrument
Notice
Legal weight
Non-binding
Stage
Final
Change scope
Substantive

Who this affects

Applies to
Banks Financial advisers
Industry sector
5221 Commercial Banking
Activity scope
Claims Processing Customer Dispute Resolution
Geographic scope
CL CL

Taxonomy

Primary area
Financial Services
Operational domain
Compliance
Topics
Consumer Protection Banking Regulation

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