The Massachusetts Office of Inspector General issued findings that the Massachusetts Department of Transportation's (MassDOT) service plaza operator procurement was "not a model procurement" due to multiple procedural flaws including inadequate conflict disclosures, violations of contact rules during procurement, use of live in-person scoring without sufficient documentation, and insufficient time or information provided to Board subcommittee members. The OIG reviewed procurement procedures, solicitation documents, internal communications, evaluation documents, and conducted staff interviews. The OIG cannot confirm whether the flaws were ultimately fatal to the signed agreement with the apparent successful bidder.