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Coastal Medical Supply Settles 10 Consumer Billing Complaints

The Hawaii Office of Consumer Protection reached a settlement with Coastal Medical Supply, Inc., a distributor of durable medical equipment including CPAP and bilevel positive airway pressure machines and supplies. The Assurance of Voluntary Compliance resolves ten consumer complaints alleging unauthorized billing for supplies not ordered, with some accounts sent to debt collectors despite consumer disputes. As part of the settlement, Coastal Medical Supply agreed to cancel consumers' accounts and existing balances, implement a new customer complaint response procedure, provide restitution and injunctive relief, and contact the three major credit reporting bureaus on behalf of three consumers to request removal of collection items.