Navajo Heating Pad Recalled for Overheating and Burn Risk

Detected March 25th, 2026

Summary

The FDA has identified a Class I recall for Navajo Manufacturing Company's Handy Solutions Neck & Shoulders Heating Pad (Model 25607) due to an overheating and burn risk. The company is removing the affected devices from the market, and consumers are advised to immediately discontinue use, cut the power cord, and dispose of the product.

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What changed

The FDA has classified a recall initiated by Navajo Manufacturing Company for its Handy Solutions Neck & Shoulders Heating Pad (Model 25607) as a Class I recall, indicating a high risk of serious injury or death. The issue stems from the heating pad's inability to detect hazardous temperatures when folded, potentially leading to burns or property damage. The company has reported four serious injuries associated with this defect.

Consumers are instructed to immediately stop using the affected heating pads, cut the power cord, and dispose of the device. The manufacturer is arranging replacements through the original purchase platform. The FDA is providing resources for consumers to report adverse events and identify the device via its Unique Device Identifier (UDI).

What to do next

Immediately discontinue use of affected heating pads.
Cut the heating pad power cord and dispose of the heating pad.
Await contact from the purchase platform for replacement arrangements.

Source document (simplified)

This recall **involves removing certain devices from where they are used or sold.* The FDA has identified this recall as the most serious type. This device may cause serious injury or death if you continue to use it. This recall is an updated Early Alert. The affected products and recommendations for what to do with the devices below have not changed.*

Affected Product

The FDA is aware that Navajo Manufacturing Company has issued a letter to affected customers recommending affected heating pads be removed from where they are used or sold.

Affected devices:

Product Name: Handy Solutions Neck & Shoulders Heating Pad
Model: 25607
UPC: 024291256076
UDI: 00024291256076

What to Do

Users should immediately discontinue use of affected heating pads, cut the heating pad cord and dispose of the heating pad.

On February 16, Navajo Manufacturing Company sent all affected customers a letter recommending the following actions:

Immediately discontinue use of affected heating pads
Cut the heating pad power cord and dispose of the heating pad
The consumer will be contacted by the platform through which they purchased the heating pads to arrange a replacement from a different manufacturer

Reason for Recall

Navajo Manufacturing Company stated that if the heating pad is folded while in use, the power density increases in the folded area causing excessive temperatures in that area. The device is unable to detect the higher temperature and does not automatically shut off when hazardous temperatures are reached. Users may notice a burning smell prior to the device overheating. This issue may cause burns to persons and/or melting or burning of surrounding property.

As of March 10, Navajo Manufacturing Company has reported four serious injuries, and no deaths associated with this issue.

Device Use

A powered heating pad is an electrical device intended for medical purposes that provides dry heat therapy for body surfaces. It is capable of maintaining an elevated temperature during use.

Contact Information

Customers in the U.S. with adverse reactions, quality problems, or questions about this recall should contact Navajo Manufacturing Company at 1-800-525-5097.

Additional FDA Resources

Unique Device Identifier (UDI)

The unique device identifier (UDI) helps identify individual medical devices sold in the United States from manufacturing through distribution to patient use. The UDI allows for more accurate reporting, reviewing, and analyzing of adverse event reports so that devices can be identified, and problems potentially corrected more quickly.

How do I report a problem?

Health care professionals and consumers may report adverse reactions or quality problems they experienced using these devices to MedWatch: The FDA Safety Information and Adverse Event Reporting Program.

Timeline of Communication Updates

| Date | Actions |
| --- | --- |
| 03/25/2026 | The FDA updated this communication to inform the public that this issue has been classified as a Class I Recall. |
| 03/18/2026 | The FDA issued an Early Alert communication to notify the public of a potentially high-risk device issue. |