Louisiana Board of Pharmacy Office Closure Due to COVID-19
Summary
The Louisiana Board of Pharmacy announced its office is closed to visitors effective immediately due to COVID-19 illness impacting staff levels. Licensees and applicants are directed to use mail or email for submissions and inquiries, as phone lines are on auto-attendant.
What changed
The Louisiana Board of Pharmacy has issued a notice closing its office to visitors due to significant staff impact from COVID-19 illness. This closure, effective immediately, necessitates that licensees and applicants use mail or email for all submissions and inquiries, as the office phone system is on auto-attendant without voicemail capabilities.
While the Board prioritizes licensing and renewal activities, other licensing processes may experience delays. Licensees are advised to use the mail slot for hard copy materials or send inquiries to the general email address. The Board appreciates patience and will revert to normal operations once staffing levels are sufficient.
What to do next
- Submit all hard copy materials via mail slot or mail service.
- Direct all inquiries to the general email account at info@pharmacy.la.gov.
- Be aware of potential delays in licensing and renewal processing.
Source document (simplified)
Board Office Closure - COVID-19 Impact
July 20, 2021
Due to COVID-19 illness, the Board office staff has been significantly impacted, to the extent it has affected our ability to perform our critical mission activities. The following changes have been approved by the Board leadership and are effective immediately:
- The Board office is closed to visitors until further notice. Licensees and applicants visiting the office are invited to deposit their hard copy materials in the mail slot near the front door to the office. Other options include mail service as well as our general email account at info@pharmacy.la.gov.
- The Board office telephone system has been placed on auto-attendant. There are no options to leave voicemail messages; instead, callers are invited to send their inquiries to our general email account at info@pharmacy.la.gov. We are in peak season for the licensing of new pharmacists and renewing CDS licenses. We are prioritizing those credentials and we are working through all other licensing activities as best we can. We appreciate your patience and understanding. As soon as we have sufficient staffing levels, we will revert to our usual operating procedures.
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