Dexcom G7 iOS CGM App Type II Recall - Display Flicker Issue
Summary
Health Canada issued a Type II medical device recall for Dexcom G7 iOS CGM App versions 2.9.0 to 2.11.2 (model SW12300). The affected apps display a flicker that sequentially shows previous Estimated Glucose Values before displaying the current reading. Users are advised to contact Dexcom, Inc. for additional information. The recall was published April 14, 2026, with recall date April 9, 2026.
What changed
Health Canada issued a Type II medical device recall affecting Dexcom G7 iOS CGM App versions 2.9.0 through 2.11.2. The identified issue involves the app display flickering through previous Estimated Glucose Values before presenting the current EGV reading, which could affect glucose monitoring accuracy perception. The affected product model is SW12300, manufactured by Dexcom, Inc. of San Diego, California.
Healthcare providers and patients using Dexcom G7 iOS CGM apps should verify their current app version and contact Dexcom directly for resolution options. While classified as Type II (moderate risk), the display behavior could impact diabetes management decisions if users rely on immediately displayed values without recognizing the sequential display issue.
What to do next
- Contact Dexcom, Inc. for additional information if affected
- Report any health or safety concerns to Health Canada
Archived snapshot
Apr 15, 2026GovPing captured this document from the original source. If the source has since changed or been removed, this is the text as it existed at that time.
Health product recall
Dexcom G7 iOS CGM App
Brand(s)
Last updated
2026-04-14
Summary
Product Dexcom G7 iOS CGM App Issue Medical devices - Performance What to do Contact the manufacturer if you require additional information.
Affected products
| Affected products | Lot or serial number | Model or catalogue number |
|---|---|---|
| Dexcom G7 iOS CGM App | v. 2.9.0 to 2.11.2 | SW12300 |
Issue
G7 iOS app display flickers sequentially through previous Estimated Glucose Values (EGVs) and before displaying the current EGV.
Additional information
Details
Original published date:
2026-04-14
Alert / recall type Health product recall Category Health products - Medical devices - General hospital and personal use Companies
| Dexcom, Inc. |
| 6340 Sequence Drive, San Diego, California, United States, 92121-4356 |
Published by Health Canada Audience General public Recall class Type II Recall date
2026-04-09
Identification number RA-81887
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Source
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