OSHA Cares Initiative Strengthens Customer Service and Compliance Assistance

DOL News Releases

Published March 18th, 2026

Detected March 19th, 2026

Summary

The Occupational Safety and Health Administration has launched the OSHA Cares initiative to enhance customer service and expand compliance assistance for businesses. This agency-wide effort aims to support employers in meeting safety requirements and fostering collaborative safety programs, with a particular focus on small and medium-sized businesses.

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What changed

The U.S. Department of Labor's Occupational Safety and Health Administration (OSHA) has announced the launch of its new "OSHA Cares" initiative. This agency-wide effort is designed to strengthen customer service and expand compliance assistance, encouraging businesses to collaborate with OSHA to improve workplace safety and health programs. The initiative highlights OSHA's role in supporting employers, particularly small and medium-sized businesses, by increasing access to experts, educational materials, and consistent assistance during inspections.

This initiative emphasizes prevention and collaboration, encouraging employers to seek guidance from OSHA to ensure worker safety. It also includes efforts to make the agency more approachable and provides tools and knowledge for developing safety programs. A recent update to the required workplace poster, featuring a modern design and a message promoting collaboration on safety hazards, is also highlighted as part of this effort. The Directorate of Enforcement Programs will also standardize how Compliance Safety and Health Officers offer real-time assistance during inspections.

What to do next

Review the OSHA Cares initiative resources on OSHA.gov
Encourage collaboration with OSHA experts for safety program improvement
Familiarize with updated workplace safety poster requirements

Source document (simplified)

News Release

US Department of Labor’s OSHA Cares initiative strengthens customer service, expands compliance assistance

Agency-wide effort prioritizes prevention and collaboration WASHINGTON – The U.S. Department of Labor’s Occupational Safety and Health Administration today announced the launch of its OSHA Cares initiative, an agency-wide effort focused on helping businesses meet federal workplace safety requirements, while also building strong, successful safety and health programs that benefit employers and workers.

OSHA Cares highlights the ways OSHA can support employers and provide guidance to ensure all workers arrive home safely after every shift. OSHA is encouraging businesses to seek assistance or guidance to improve safety and health at their worksite. To that end, the agency is making a concerted effort to show businesses it is more approachable by emphasizing the benefits of reaching out for help or collaborating with the agency.

Last month, OSHA unveiled an updated version of the poster employers are required to display in the workplace. The poster, which features a modern design, includes a message that aims to bring employers and workers together to address safety hazards and concerns.

Additionally, the OSHA Cares initiative hopes to empower employers to improve workplace safety – particularly small and medium-sized businesses who face unique safety and health challenges – by increasing access to OSHA experts and compliance assistance specialists; improving access to educational and training materials; and offering consistent workplace assistance during enforcement visits and meetings.

OSHA values working closely with small businesses, listening to stakeholders, building greater collaboration, and expanding compliance assistance to give employers the tools and knowledge they need to develop or build on a safety and health program. The agency’s Directorate of Enforcement Programs is launching a training program that will standardize how the agency’s Compliance Safety and Health Officers will offer real time assistance during inspections and enforcement activities.

Visit OSHA.gov to learn more about OSHA Cares, ways the agency can help, or how to collaborate with OSHA.

Agency Occupational Safety & Health Administration Date March 18, 2026 Release Number 26-543-NAT Media Contact: Lorynn Holloway Phone Number (202) 693-4652 Email holloway.lorynn.n@dol.gov Media Contact: Kristen Knebel Phone Number 202-693-3435 Email knebel.kristen.cr@dol.gov Share This
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