Apple Health Client Support Contact Information

Contact HCA

On this page

-

Who to contact

The Health Care Authority contact information is program-specific. Expand each section below to find information that corresponds to your question.

I am or want to become an Apple Health (Medicaid) client
| I need help with ... | Contact ... |
| --- | --- |
| - Replacing a ProviderOne Services card
- ProviderOne benefit coverage
- Understanding Apple Health Managed Care and enrollment
- Billing complaints | Medical Assistance Customer Service Center (MACSC)

Online: Secure contact form
Email: Ask Medicaid
Phone: 1-800-562-3022
Business hours - client line: Monday-Friday 7 a.m. to 5 p.m. (Pacific) (except state holidays)
TRS: 711 through Washington Relay |
| - Eligibility for families, children, pregnant individuals, and individual adults
- Post-eligibility case review or reporting changes
- Apple Health for Kids premium payment (also called CHIP)
- Requesting an administrative hearing (appeal)
- Reconsideration of recent denial | Medical Eligibility Determination Services (MEDS)

Online: Secure contact form
Email: Ask MAGI
Submit documents: Apple Health documents
Phone: 1-800-562-3022
Assistance in your local area: HCA community-based specialists
Business hours: Monday - Friday 7 a.m. to 5 p.m. (Pacific) (except state holidays)
Apply for coverage: Washington Healthplanfinder
TRS: 711 through Washington Relay

Mailing address:
PO Box 45531
Olympia WA 98504 |
| - Applying for Apple Health for families, children, pregnant individuals, and individual adults | Washington Healthplanfinder

Phone: 1-855-923-4633
TTY: 1-855-627-9604
Business hours (subject to change due to customer needs and holidays) :

• November 1, 2025 - January 31, 2026 (Open Enrollment): Monday - Friday 7:30 a.m. to 7 p.m.
• Closed: November 27 - 28, December 25, January 1, and January 19
• February 1 - October 30 2026: Monday - Friday 7:30 a.m. to 5:30 p.m. Online: Washington Healthplanfinder Upload documents in your Washington Healthplanfinder account. | | - Choosing an Apple Health managed care plan to best fit my family's needs | Washington Health Benefit Exchange

Find support: Connect with an insurance broker and navigator near you |
| - Applying for Classic Medicaid (individuals who are age 65 or older have blindness or a disability) or Medicare Savings Program
- Requesting an appeal for Classic Medicaid | Department of Social and Health Services (DSHS) Customer Service Contact Center

Phone: 1-877-501-2233
TRS: 711 through Washington Relay
Business hours: Monday - Friday 8 a.m. to 5 p.m. (Pacific) (except state holidays)
Phone hours: Monday - Friday 9 a.m. to 5 p.m.
Online: Washington Connection |
| - Applying for long-term services and supports including:
- In-home long-term care services assisted living facility/adult family home
- Nursing home
- Hospice
- Apple Health for Workers with Disabilities (HWD)
- Tailored Supports for Older Adults (TSOA) | DSHS Home and Community Based Service

Phone: 360-725-2300
TRS: 711 through Washington Relay
Business hours: Monday – Friday, 8 a.m. – 5 p.m. (Pacific) (except state holidays)
Online: Washington Connection

Learn more on the DSHS resources webpage. |
| - Applying for services and programs with the Developmental Disabilities Community Services (DDCS) including:
- Community residential services for adults and children
- Residential habilitation centers
- Nursing services
- Child development services
- Employment and day programs
- Community engagement
- Respite and stabilization services | DSHS Developmental Disabilities Community Services

Find a DDCS office near you.

Phone: 1-855-873-0642
TRS: 711 through Washington Relay
Business hours: Monday – Friday, 8 a.m. – 5 p.m. (Pacific) (except state holidays)
Online: Washington Connection

Learn more about DDCS programs. |
| - Reporting Medicaid fraud | Recipient fraud:
Email: Washington Eligibility Fraud
Phone: 1-360-725-0934
Fax: 360-763-4716
Mailing address:
Health Care Authority
Attention: DAIO
PO Box 45503
Olympia, WA 98504-5534

Provider fraud:
Phone: 1-833-794-2345 (toll free)
Email: Hot Tips |
I am a behavioral health client or provider In crisis?

For a life-threatening emergency, call 911. For a mental health emergency, call 988. All people in Washington have access to the Washington Recovery Help Line at 1-866-789-1511 (24/7) and county mental health crisis lines.

Providers: no in-person assistance

The Health Care Authority (HCA) does not offer in-person assistance for behavioral health providers. Use one of the following contact options for assistance.

I need help with ...	Contact ...
- Prevention and mental health promotion
- School-based services for children, youth, young adults, families and communities	Email: Prevention
- Peer support services assistance	Email: Peer Support
- Supportive employment assistance	Email: Employment Assistance
- Supportive housing	Email: Housing Assistance
- Crisis services assistance	Email: Crisis services
- Adult mental health services
- PACT, IRT, 90/180 beds	Email: Mental health services
- Problem gambling	Email: Problem gambling
- American Indian/Alaska Native (AI/AN)
- Fee-for-service	Email: FFS questions
- Reentry community services	Email: Reentry services
- Adult SUD outpatient

• Withdrawal management
• Residential services | Email: SUD services | | - Accessing youth behavioral health services | Online: Partnership Access Line (PAL) | | - Wraparound with Intensive Services (WISe) | Email: WISe support | | - Family Initiated Treatment (FIT) | Email: Family Initiated Treatment |

For providers only

I need help with ...	Contact ...
- Behavioral health licensing and certification	**Department of Health (DOH)

Email:** Health Systems Quality Assurance Division (HSQA)
Phone: 1-360-236-4700 |
I am a Public Employees Benefits Board (PEBB) Program member

Member type

-

Employees

I need help with ...	Contact ...
- Benefits, including (but not limited to):

• Medical (and prescription-drug coverage)
• Dental
• Life insurance
• Long-term disability
• Copayments, coinsurance, deductibles, or claims
• Finding a doctor or dentist
• Health plan complaints or appeals
• ID cards | Your plan

The following webpage provides contact information for all your insurance plans.

• Employee plans | | - Adding or dropping dependents
• Changing your address, name, phone number, etc.
• Eligibility or eligibility changes (like divorce, or becoming eligible for Medicare)
• Eligibility complaints or appeals
• Forms
• Open enrollment or special open enrollment
• Payroll deduction or premium payments
• Premium surcharges
• SmartHealth wellness program | Your payroll office

Direct all questions to your personnel, payroll, or benefits office. |

Retirees and continuation coverage subscribers

Need to change your address?

• If you are moving within your plan's service area:
  • Call 1-800-200-1004 (toll-free) Monday through Friday, 8 a.m. to 4:30 p.m., or
  • Fax a letter with your name and new address to 360-725-0771.
• If you are moving out of your plan's service area, submit the retiree change form (Form E) to:
  • The PEBB Program PO Box 42684 Olympia, WA 98504-2684

Need to answer other questions?

For some questions you will need to contact your plan. For some questions you can contact PEBB Benefits Services. Use the following tables to find your question and whom you should contact.

I need help with ...	Contact ...
- Benefits, including (but not limited to):

• Medical (and prescription-drug coverage)
• Dental
• Life insurance
• Long-term disability
• Copayments, coinsurance, deductibles, or claims
• Finding a doctor or dentist
• Health plan complaints or appeals
• ID cards | Your plan

The following webpages provide contact information for all your insurance plans.

• Retiree plans
• Continuation coverage plans | | - Adding or dropping dependents
• Changing your address, name, phone number, etc.
• Eligibility or eligibility changes (like divorce, or becoming eligible for Medicare)
• Eligibility complaints or appeals
• Forms
• Open enrollment or special open enrollment
• Payroll deduction or premium payments
• Premium surcharges
• SmartHealth wellness program | PEBB Benefits Services

Notice: This phone line is for PEBB retirees, PEBB employees about to retire, and PEBB Continuation Coverage subscribers ONLY. If you are an employee, you MUST contact your payroll or benefits office.

Phone: 1-800-200-1004 (toll-free)
TRS: 711 through Washington Relay
Phone line hours: Monday through Friday, 8 a.m. to 4:30 p.m.

Note: Other business activities may result in phones being unavailable at times during business hours.

Longer-than-average wait times

If you experience longer-than-average wait times:

• Send us a secure message and submit your forms through HCA Support, a secure website that allows you to log into your own account to communicate with us. You will need to set up a SecureAccess Washington (SAW) account to use this option.
• Why do I have to set up an account to ask a question? To protect your privacy and sensitive health information. By using our secure messaging system we can ensure that your data is safeguarded. We realize this is an additional step and inconvenient, but your security is our greatest concern.
• Visit us in person at the Health Care Authority, 626 8th Avenue SE, Olympia, WA 98501, Lobby hours: 8 a.m. to 4 p.m., Monday through Friday
• Note: The PEBB Program does not take appointments. Visitors are seen on a first-come, first-served basis. Visit our office: Cherry Street Plaza 626 8th Avenue SE Olympia, WA 98501

Lobby hours: Monday through Friday, 8 a.m. to 4 p.m.
Note: The PEBB and SEBB Programs do not take appointments. Visitors are seen on a first-come, first-served basis.

• Printable map and directions Mailing address: PO Box 42684 Olympia, WA 98504-2684 |

UMP members

I need help with ...	Contact ...
- Services covered under Uniform Medical Plan (UMP) Classic, UMP Consumer-Directed Health Plan (CDHP), or UMP Plus	UMP Customer Service (medical benefits)

Phone: 1-888-849-3681
TRS: 711
Business hours: Monday-Friday 6:30 a.m. to 8 p.m. (Pacific); Saturday 7 a.m. to 6 p.m. (Pacific)

Washington State Rx Services (prescription drugs)

Phone: 1-888-361-1611
TRS: 711
Business hours: customer service is available 24 hours a day, 7 days a week

Information for both medical and prescription drug benefits is also available on the UMP homepage. |
I am a School Employees Benefits Board (SEBB) Program member

Member type

-

School employees

I need help with ...	Contact ...
- Benefits, including (but not limited to):

• Medical (and prescription-drug coverage)
• Dental
• Life insurance
• Long-term disability
• Copayments, coinsurance, deductibles, or claims
• Finding a doctor or dentist
• Health plan complaints or appeals
• ID cards | Your plan

The following webpage provides contact information for all your insurance plans.

• School employee plans | | - Adding or dropping dependents
• Changing your address, name, phone number, etc.
• Eligibility or eligibility changes (like divorce, or becoming eligible for Medicare)
• Eligibility complaints or appeals
• Forms
• Open enrollment or special open enrollment
• Payroll deduction or premium payments
• Premium surcharges
• SmartHealth wellness program | Your payroll or benefits office

Direct all questions to your payroll or benefits office. |

SEBB Continuation Coverage subscribers

I need help with ...	Contact ...
- Benefits, including (but not limited to):

• Medical (and prescription-drug coverage)
• Dental
• Life insurance
• Long-term disability
• Copayments, coinsurance, deductibles, or claims
• Finding a doctor or dentist
• Health plan complaints or appeals
• ID cards | Your plan

The following webpages provide contact information for all your insurance plans.

• SEBB Continuation Coverage plans | | - Adding or dropping dependents
• Changing your address, name, phone number, etc.
• Eligibility or eligibility changes (like divorce, or becoming eligible for Medicare)
• Eligibility complaints or appeals
• Forms
• Open enrollment or special open enrollment
• Payroll deduction or premium payments
• Premium surcharges
• SmartHealth wellness program | SEBB Benefits Services

Notice: This phone line is for SEBB employees about to retire and SEBB Continuation Coverage subscribers ONLY. If you are an employee, you MUST contact your payroll or benefits office.

Phone: 1-800-200-1004 (toll-free)
TRS: 711 through Washington Relay
Phone line hours: Monday through Friday, 8 a.m. to 4:30 p.m.

HCA Support
Send us a secure message and submit your forms through HCA Support, a secure website that allows you to log into your own account to communicate with us. You will need to set up a SecureAccess Washington (SAW) account to use this option.

Note: Other business activities may result in phones being unavailable at times during business hours.

Visit our office:
Cherry Street Plaza
626 8th Avenue SE
Olympia, WA 98501

Lobby hours: Monday through Friday, 8 a.m. to 4 p.m.
Note: The PEBB and SEBB Programs do not take appointments. Visitors are seen on a first-come, first-served basis.

• Printable map and directions Mailing address: PO Box 42720 Olympia, WA 98504-2720 |

UMP members

I need help with ...	Contact ...
- Services covered under Uniform Medical Plan (UMP) Achieve 1, UMP Achieve 2, UMP High Deductible, or UMP Plus	UMP Customer Service (medical benefits)

Phone: 1-800-628-3481
TRS: 711
Business hours: Monday-Friday 6:30 a.m. to 8 p.m. (Pacific); Saturday 7 a.m. to 6 p.m. (Pacific)

Washington State Rx Services (prescription drugs)

Phone: 1-888-361-1611
TRS: 711
Business hours: customer service is available 24 hours a day, 7 days a week

Information for both medical and prescription drug benefits is also available on the UMP homepage. |
I am an Apple Health (Medicaid), social service, or WA Cares Fund biller or provider No in-person assistance

The Health Care Authority (HCA) does not offer in-person assistance for Apple Health, social service, or WA Care Fund providers. Use one of the following contact options for assistance.

I need help with ...	Contact ...
- Provider enrollment and revalidation	Phone: 1-800-562-3022 ext. 16137

Phones are open: Tuesdays and Thursdays from 7:30 a.m. to 4:30 p.m. (Closed from noon to 1 p.m.)
Phones are closed: Mondays, Wednesdays, and Fridays.
Online: HCA support portal |
| - Billing and claims
- Service limitations
- Service card requests
- Apple Health (Medicaid) health plan enrollments
- Benefit questions
- Technical issues with ProviderOne (providers only) | Medical Assistance Customer Service Center (MACSC)

• Client online form
• Provider online form
• Social service provider online form Important! For claims close to two-year deadline

If you need assistance on a claim close to the two-year timely filing deadline, please type "Urgent, timely issue." in the Other Comments box.

Phone: 1-800-562-3022 (choose "provider services")
Long waits are sometimes required, but self-service options are available using the web forms above.

TRS: 711 through Washington Relay.

Business hours:

• Provider general line: Monday through Friday, 7 a.m. to 4:30 p.m. (Pacific) (except state holidays)
• Claims and social services billers line: Monday through Friday, 8 a.m. to noon and 1:30 to 3:30 p.m. (Pacific) (except state holidays)
• Nursing home claims line (ext. 16820): Monday through Friday, 8 a.m. to noon. (Pacific) (except state holidays) | | - Medical policy | Online: Apple Health clinical policy form | | - Login information
• Security | Online: Provider online form | | - Social service contracts
• Social service authorization
• Electronic visit verification (EVV)
• Urgent payment for social services | Online: Social service providers | | - WA Cares Fund ProviderOne navigation
• Creating and submitting WA Cares authorizations in ProviderOne
• Direct data entry (DDE) basic billing and claims assistance.
• Creating claim templates or using template batch billing
• Resolving payment | Online: Medical Assistance Customer Service Center (MACSC) Phone: 1-800-562-3022 ext. 16020 Phones are open: Monday through Friday 8 a.m. to 4:30 p.m. (Closed from noon to 1 p.m.) | Other HCA contact information | I need help with ... | Contact ... | | --- | --- | | - Making a public records request | Public records officer Mail: PO Box 42704, Olympia, WA 98504-2704 Phone: 1-844-284-2148 Fax: 360-507-9068 | | - HCA legislative affairs | Evan Klein Special assistant for policy and legislative affairs | | - Media relations | HCA Media Relations

For additional information, visit our press room. |
| - Verifying an individual's former employment at HCA | Payroll
Confidential fax: 360-725-1722 |
| - Personal injury third party liability (TPL) inquiries
- Special needs trust (SNT) inquiries | Coordination of Benefits Casualty Unit
Fax: 360-753-3077

Mailing address:
HCA Casualty Unit
Health Care Authority
PO Box 45561
Olympia, WA 98504-5561 |
| - Reporting suspected Medicaid fraud | Recipient fraud:
Email: Washington Eligibility Fraud
Phone: 1-360-725-0934
Fax: 360-763-4716
Mailing address:
Health Care Authority
Attention: DAIO
PO Box 45503
Olympia, WA 98504-5534

Provider fraud:
Phone: 1-833-794-2345 (toll free)
Email: Hot Tips |
| - General support and inquiries | HCA Support

Send us a secure message through HCA Support. This secure website allows you to log into your own account to communicate with us and send us attachments (forms and other materials). You may be asked to log into or set up a SecureAccess Washington (SAW) account. |

TRS users

Dial 711 for the Washington Relay service.

Directions to the Health Care Authority

The Health Care Authority's main building is located at:

Cherry Street Plaza
626 8th Avenue SE
Olympia, WA 98501

Lobby hours: Monday through Friday, 8 a.m. to 4 p.m.

From I-5 southbound

Take Exit 105B and merge onto Plum Street. Turn left at 8th Avenue. Go two blocks. HCA is on the right, between Chestnut and Cherry.

From I-5 northbound

Take Exit 105 , and keep right (Port of Olympia) as lanes split. Remain right through the roundabout onto Henderson Boulevard SE. Continue to the light and turn left onto Plum Street SE. Turn left at 8th Avenue. Go two blocks. HCA is on the right, between Chestnut and Cherry.

Parking and check-in

See the HCA visitor map for parking and check-in instructions.