CAC Decision: RMT v Teleperformance Limited
Summary
The Central Arbitration Committee issued its final decision in case reference TUR1/1542(2026), resolving a trade union application brought by RMT against Teleperformance Limited. The decision, published 22 April 2026, sets out the panel's findings on the disputed issue, including the views of both parties and the panel's considerations. The ruling applies across England, Scotland and Wales, with the reference number TUR1/1542(2026) assigned to the matter.
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What changed
The CAC panel issued its final determination in the RMT application against Teleperformance Limited, a business process outsourcing company operating in the customer service and call centre sector. The decision document contains the panel's findings, including the names of CAC panel members, the case manager, the issue in dispute, views of the parties, considerations of the panel, and the final ruling.
Affected parties — specifically Teleperformance Limited as employer and RMT as the applicant trade union — should note the binding nature of the CAC decision for the purposes of trade union recognition or associated employment matters in scope. Employers in the outsourcing sector who may face similar trade union applications should monitor this decision as potential reference guidance for CAC procedures and considerations in recognition disputes.
Archived snapshot
Apr 23, 2026GovPing captured this document from the original source. If the source has since changed or been removed, this is the text as it existed at that time.
Decision
CAC Outcome: RMT & Teleperformance Limited
Outcome(s) by the Central Arbitration Committee on an application from RMT.
From: Central Arbitration Committee Published 22 April 2026 Get emails about this page
Applies to England, Scotland and Wales
Documents
Application Progress
Ref: TUR1/1542(2026)
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The decisions set out:
- names of CAC panel members
- name of the case manager
- issue in dispute
- views of the parties
- considerations of the panel
- final decision
Published 22 April 2026 Get emails about this page Print this page
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