Ministry of Equality Holds Digital Inclusion Event for Older Persons
Summary
The Ministry of Equality, in collaboration with the Customer Care Hub, hosted a digital inclusion event for persons aged 65 and over. The event provided presentations on eGov services offered by HMGoG, a Q&A session, and one-to-one appointments with Customer Care Hub representatives. Minister for Equality Christian Santos stated the event responded to concerns raised at the first Age Symposium and aimed to reduce digital barriers experienced by older persons.
What changed
The Ministry of Equality announced a successful digital inclusion event held in collaboration with the Customer Care Hub, specifically targeting older persons aged 65 and over. The event featured presentations introducing eGov services, an open Q&A session, and opportunities for one-to-one appointments with Customer Care Hub representatives.\n\nAffected parties include older persons seeking to improve digital literacy and access to government online services. The event represents a public outreach initiative to address digital inclusion concerns raised at a prior Age Symposium, but imposes no compliance obligations on any regulated entities. No penalties, deadlines, or enforcement mechanisms are associated with this announcement.
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Apr 16, 2026GovPing captured this document from the original source. If the source has since changed or been removed, this is the text as it existed at that time.
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- + Reset ## The Ministry of Equality Holds Successful Digital Inclusion Event for Older Persons in Collaboration with the Customer Care Hub - 257/2026
April 14, 2026
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- The Ministry of Equality, in collaboration with the Customer Care Hub, hosted an event promoting digital inclusion for persons aged 65 and over.
The event, which began with a short presentation by Customer Care Hub staff, aimed to introduce and familiarise attendees with the range of eGov services offered by HMGoG. Following the presentation, the floor was opened for a Q and A session. Attendees were also able to secure an immediate one-to-one appointment with a Customer Care Hub representative. This ensured that attendees were able to access the personalised support they needed to help them navigate the eGov services available. The event as a whole, aimed to empower older persons with the skills and confidence to understand and navigate eGov services more effectively.
Minister for Equality, the Hon Christian Santos GMD MP, said: “I am pleased to see that the Ministry of Equality has been able to respond quickly to some of the concerns raised by the first Age Symposium and that, in doing so, we have helped to reduce the digital barriers experienced by some older persons. Providing opportunities for older persons to learn in a setting that is specifically tailored for them is vital to reducing any digital gaps that may exist. I would like to thank the Customer Care Hub for collaborating with us in making this event a success.”
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