Fraud Tops Oregon Consumer Complaints for First Time
Summary
Oregon DOJ's Consumer Advocacy Complaint Program recovered $1.56 million for Oregonians in 2025, a 27% increase from the prior year. Oregonians filed 10,179 complaints, with fraud and imposter scams topping the list for the first time at 1,221 complaints. General government complaints surged 166%, driven largely by complaints related to the Department of Government Efficiency.
What changed
Oregon DOJ released its annual consumer complaint statistics for 2025, reporting 10,179 complaints filed through the Consumer Advocacy Complaint Program. For the first time, fraud and imposter scams led the top 10 complaint categories with 1,221 complaints, surpassing auto-related issues and telecommunications. General government complaints saw the largest year-over-year increase at 166%. The program resolved cases 20% faster, with the average case now closing in 40 days.
Consumers who have been treated unfairly by a business or targeted by a scam can file complaints through the program. The report serves as an informational resource rather than imposing new compliance obligations, though businesses in sectors with high complaint volumes—including auto dealers, telecommunications providers, and financial services—may face increased regulatory scrutiny based on complaint trends.
What to do next
- Monitor for updates
- File complaints at oregonconsumer.gov
- Call Consumer Hotline at 1-877-877-9392 for assistance
Archived snapshot
Apr 16, 2026GovPing captured this document from the original source. If the source has since changed or been removed, this is the text as it existed at that time.
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ODOJ Returned $1.56M to Oregonians Last Year – Fraud Complaints Hit Record High
April 15, 2026 • Posted in Homepage, Media Release
ODOJ Consumer Advocacy Complaint Program Recovered $1.56 Million for Oregonians in 2025
Fraud Tops Complaint List for First Time; Government Complaints Surge 166%
From fraudsters impersonating government agencies to car dealers ignoring warranties, 2025 was a busy year for the Oregon Department of Justice. Oregonians brought 10,179 complaints to the ODOJ’s Consumer Advocacy Complaint Program, and the program helped them recover more than $1.56 million – a 27% increase from the year before.
“These numbers tell a real story about what Oregonians are up against,” said Attorney General Dan Rayfield. “Fraud and scams are on the rise, and more Oregonians are turning to us for help — which means more chances for us to put money back in their pockets. We’re resolving complaints faster than ever and holding people and businesses accountable.”
Top 10 Consumer Complaints in 2025:
- Fraud/Imposter Scams — 1,221
- Auto — 1,204
- Telecommunications — 1,021
- Financial — 762
- Health/Medical — 472
- General Government — 444
- Real Estate — 435
- Food/Beverage — 392
- Construction — 283
- Travel — 217 For the first time, fraud and imposter scams topped the list with 1,221 complaints – an 8% increase over 2024 – edging out auto-related complaints and telecommunications. Financial complaints remained relatively steady at 762, while health and medical complaints dropped 17% to 472.
Among the most notable shifts from 2024:
- General government complaints surged 166%, driven largely by complaints related to the U.S. Department of Government Efficiency (DOGE). ODOJ notes this spike reflects the current political environment rather than traditional consumer fraud activity.
- Real estate complaints rose 59% to 435.
- Food and beverage complaints climbed 35% to 392.
- Construction complaints increased 29% to 283.
- Travel complaints fell 59% to 217 — the steepest year-over-year decline in the top ten. The program also resolved complaints faster than ever. The average case now closes in 40 days, down from 50 days in 2023 — a 20% improvement. Resolved or partially resolved outcomes increased by 6 percent compared to 2024, while unsuccessful resolutions fell by the same margin. The Consumer Hotline fielded an additional 10,747 calls in 2025.
Oregonians who believe they have been treated unfairly by a business or have been the target of a scam can file a complaint at oregonconsumer.gov or call the Consumer Hotline at 1-877-877-9392.
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