Ofgem Guidance: Test Heat Networks Consumer Protections Service
Summary
Ofgem has published guidance for its 'Test heat networks consumer protections regulations' service. The guidance outlines instructions for heat network operators and suppliers to nominate a regulatory contact and join private beta testing for the service, which aims to help entities comply with consumer protection regulations.
What changed
Ofgem has released guidance for a new service designed to help heat network operators and suppliers test their compliance with consumer protection regulations. The guidance details the process for nominating a 'regulatory contact' and for requesting access to private beta testing of the service. This includes providing organizational details and contact information for the nominated senior staff member responsible for heat networks.
Heat network operators and suppliers should review this guidance to understand the steps required to participate in the beta testing. The nominated regulatory contact will receive confirmation within 10 working days and will then need to complete an organization account setup via GOV.UK One Login before registering their heat networks. Suppliers will be invited to register their supply activity by operators or third parties. This initiative is a testing phase for a service to aid compliance with existing regulations.
What to do next
- Nominate a regulatory contact for the organization.
- Regulatory contact to request access to private beta testing via the provided link.
- Complete organization account creation and register heat networks once access is granted.
Source document (simplified)
Test the ‘Comply with heat networks consumer protections regulations’ service
Publication type: Guidance Publication date:
24 March 2026
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Comply with heat networks consumer protection regulations
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- Thank you for your interest in helping us test this service. Follow these instructions to get started.
Choose a regulatory contact
Each heat network operator or supplier should nominate one ‘regulatory contact’. This is the organisation’s most senior member of staff with responsibility for heat networks. They will be Ofgem’s first point of contact if we need to speak to someone.
You can change the regulatory contact in future if needed.
Join private beta testing
Only the regulatory contact can request to join private beta testing (opens in new window or tab). They will need to provide the following information:
- their own contact details
- organisation name
- organisation type
- number of heat networks the organisation has We will email them within 10 working days to confirm when they can start using the service. Then they will need to:
- Sign in to or create their GOV.UK One Login account using the email they provided.
- Complete the organisation account creation process. Once they have created their account, they can start registering their heat networks. They can also give additional members of the organisation and third parties access to the service.
Suppliers must also create an account, but will only be able to register their heat networks supply activity once an operator or third party has invited them.
Get emails about this page Print this page
Related links
Comply with heat networks consumer protection regulations
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