Changeflow GovPing Energy Germany Energy Supplier Switching and Contract ...
Routine Guidance Added Final

Germany Energy Supplier Switching and Contract Cancellation Guide

Favicon for www.bundesnetzagentur.de Germany BNetzA Decisions
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Summary

The Bundesnetzagentur (BNetzA) publishes consumer-facing guidance on switching energy suppliers and canceling contracts in Germany's competitive energy market. The page explains the process for Lieferantenwechsel (supplier switching), contract cancellation, and contract revocation rights. Contact information for the Verbraucherservice Energie (consumer energy service) is provided, including a phone number (0228 14 15 16) and online contact form.

“Der Wettbewerb auf dem Energiemarkt ermöglicht Ihnen, aus verschiedenen Angeboten das für Sie passende auszuwählen.”

BNetzA , verbatim from source
Published by BNetzA on bundesnetzagentur.de . Detected, standardized, and enriched by GovPing. Review our methodology and editorial standards .

About this source

GovPing monitors Germany BNetzA Decisions for new energy regulatory changes. Every update since tracking began is archived, classified, and available as free RSS or email alerts — 3 changes logged to date.

What changed

This document provides informational guidance from the Bundesnetzagentur explaining consumer rights in Germany's competitive energy market. It covers three key topics: how to switch energy suppliers (Lieferantenwechsel), how to cancel contracts (Kündigung), and how to revoke recently concluded contracts (Widerruf). The page serves as an administrative consumer information resource rather than a binding regulatory instrument.

Affected parties are energy consumers in Germany who wish to exercise their right to choose suppliers or terminate existing energy supply contracts. Consumers can contact the Verbraucherservice Energie at 0228 14 15 16 (Monday-Friday, 8:00-18:00) or via an online contact form for further assistance. The page also references the Bund der Energieverbraucher e.V. as an independent resource for comparing energy providers and conditions.

Archived snapshot

Apr 23, 2026

GovPing captured this document from the original source. If the source has since changed or been removed, this is the text as it existed at that time.

Lie­fe­ran­ten­wech­sel und Kün­di­gung

Der Wettbewerb auf dem Energiemarkt ermöglicht Ihnen, aus verschiedenen Angeboten das für Sie passende auszuwählen.

Hier erhalten Sie Informationen wie ein Lieferantenwechsel abläuft, wie Sie kündigen und einen bereits abgeschlossenen Vertrag widerrufen können.

Lieferantenwechsel Kündigung / Widerruf

Kontakt

Verbraucherservice Energie

Telefon: 0228 14 15 16
Mo.-Fr.: 8:00 - 18:00 Uhr

Online: Kontaktformular des Verbraucherservice

Energieanbieterinformation

Der Bund der Energieverbraucher e.V. veröffentlicht auf einer Internetseite wichtige Informationen über Strom- und Gaslieferanten. Verbraucherinnen und Verbraucher können sich hier über Anbieter und Konditionen für einen Lieferantenwechsel informieren: www.energieanbieterinformation.de

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What's from the agency?

Source document text, dates, docket IDs, and authority are extracted directly from BNetzA.

What's AI-generated?

The summary, classification, recommended actions, deadlines, and penalty information are AI-generated from the original text and may contain errors. Always verify against the source document.

Last updated

Classification

Agency
BNetzA
Instrument
Guidance
Branch
Executive
Source language
de
Legal weight
Non-binding
Stage
Final
Change scope
Minor

Who this affects

Applies to
Consumers
Industry sector
2210 Electric Utilities
Activity scope
Supplier switching Contract cancellation Consumer rights information
Geographic scope
Germany DE

Taxonomy

Primary area
Energy
Operational domain
Compliance
Topics
Consumer Protection Energy

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