Germany Energy Supplier Switching and Contract Cancellation Guide
Summary
The Bundesnetzagentur (BNetzA) publishes consumer-facing guidance on switching energy suppliers and canceling contracts in Germany's competitive energy market. The page explains the process for Lieferantenwechsel (supplier switching), contract cancellation, and contract revocation rights. Contact information for the Verbraucherservice Energie (consumer energy service) is provided, including a phone number (0228 14 15 16) and online contact form.
“Der Wettbewerb auf dem Energiemarkt ermöglicht Ihnen, aus verschiedenen Angeboten das für Sie passende auszuwählen.”
About this source
GovPing monitors Germany BNetzA Decisions for new energy regulatory changes. Every update since tracking began is archived, classified, and available as free RSS or email alerts — 3 changes logged to date.
What changed
This document provides informational guidance from the Bundesnetzagentur explaining consumer rights in Germany's competitive energy market. It covers three key topics: how to switch energy suppliers (Lieferantenwechsel), how to cancel contracts (Kündigung), and how to revoke recently concluded contracts (Widerruf). The page serves as an administrative consumer information resource rather than a binding regulatory instrument.
Affected parties are energy consumers in Germany who wish to exercise their right to choose suppliers or terminate existing energy supply contracts. Consumers can contact the Verbraucherservice Energie at 0228 14 15 16 (Monday-Friday, 8:00-18:00) or via an online contact form for further assistance. The page also references the Bund der Energieverbraucher e.V. as an independent resource for comparing energy providers and conditions.
Archived snapshot
Apr 23, 2026GovPing captured this document from the original source. If the source has since changed or been removed, this is the text as it existed at that time.
Lieferantenwechsel und Kündigung
Der Wettbewerb auf dem Energiemarkt ermöglicht Ihnen, aus verschiedenen Angeboten das für Sie passende auszuwählen.
Hier erhalten Sie Informationen wie ein Lieferantenwechsel abläuft, wie Sie kündigen und einen bereits abgeschlossenen Vertrag widerrufen können.
Lieferantenwechsel Kündigung / Widerruf
Kontakt
Verbraucherservice Energie
Telefon: 0228 14 15 16
Mo.-Fr.: 8:00 - 18:00 Uhr
Online: Kontaktformular des Verbraucherservice
Energieanbieterinformation
Der Bund der Energieverbraucher e.V. veröffentlicht auf einer Internetseite wichtige Informationen über Strom- und Gaslieferanten. Verbraucherinnen und Verbraucher können sich hier über Anbieter und Konditionen für einen Lieferantenwechsel informieren: www.energieanbieterinformation.de
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Source document text, dates, docket IDs, and authority are extracted directly from BNetzA.
The summary, classification, recommended actions, deadlines, and penalty information are AI-generated from the original text and may contain errors. Always verify against the source document.
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