PUC Updates Consumer Brochure for Consumer Protection Week

announcements

Published March 6th, 2026

Detected March 17th, 2026

Summary

The Hawaii Public Utilities Commission (PUC) has released an updated consumer education brochure in recognition of National Consumer Protection Week. The brochure aims to help residents understand the PUC's role, regulated industries, and available consumer resources.

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What changed

The Hawaii Public Utilities Commission (PUC) has updated its consumer education brochure, coinciding with National Consumer Protection Week. The revised document provides information on the PUC's regulatory functions, how consumers can stay informed and engaged, and the process for filing complaints. It also highlights programs designed to support consumers across the state.

This update serves as an informational resource for consumers and potentially for regulated entities to understand the PUC's outreach efforts and consumer protection mechanisms. While no new compliance obligations are imposed, regulated entities should be aware that the brochure details complaint filing procedures and consumer engagement avenues. The updated brochure is available for download on the PUC's website.

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Home » Announcements » PUC Releases Updated Consumer Education Brochure for Consumer Protection Week

PUC Releases Updated Consumer Education Brochure for Consumer Protection Week

Posted on Mar 6, 2026 in Announcements A Public Utilities Commission staff member shares information about the Commission with a community member during a public outreach event. (image/jpeg, 524 KB)

In recognition of National Consumer Protection Week, the Public Utilities Commission (PUC) updated its consumer education brochure to help residents better understand the PUC’s role, the industries it regulates, and the resources available to assist consumers.

The brochure explains how the PUC reviews utility requests, the ways members of the public can stay informed and engaged, and how to file a complaint against a regulated entity. It also highlights its programs that support consumers across the state.

PUC staff shared the updated brochure at the Consumer Protection Fair held March 5 at the Hawaiʻi State Capitol, joining other state and federal agencies in raising awareness about consumer rights and helping attendees understand where to find trustworthy information and assistance.

The updated consumer education brochure is available for download and sharing.

Consumer Brochure, updated March 2026 (pdf, 9 MB)