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Amends Consumer Complaint Rules Under 170 IAC 16-1

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Summary

The Indiana Utility Regulatory Commission has published a proposed rule amending 170 IAC 16-1, which governs consumer complaint procedures. The proposed rule is open for public comment through April 8, 2026, with a public hearing scheduled. Utilities subject to IURC jurisdiction and consumers filing complaints will be affected by any changes to complaint handling requirements and timelines.

What changed

The Indiana Utility Regulatory Commission has initiated a rulemaking to amend 170 IAC 16-1, which establishes the procedural rules for handling consumer complaints against regulated utilities. The proposed rule represents amendments to existing consumer complaint processes and may modify filing requirements, response timelines, or resolution procedures. The IURC is accepting written and oral public comments through April 8, 2026.

Regulated utilities operating under IURC jurisdiction—including electric, gas, water, and telecommunications providers—should monitor this proceeding closely as any amendments could affect complaint response obligations and administrative procedures. Consumer advocates and affected customers filing complaints should also review the proposed changes to understand potential impacts on their rights and complaint resolution processes. If substantive comments are received, a second comment period may be required, extending the rulemaking timeline by approximately 45 days.

What to do next

  1. Review the proposed amendments to 170 IAC 16-1
  2. Submit public comments by April 8, 2026 via email or mail
  3. Attend the public hearing if desired to provide oral comments

Archived snapshot

Apr 10, 2026

GovPing captured this document from the original source. If the source has since changed or been removed, this is the text as it existed at that time.

TITLE 170 INDIANA UTILITY REGULATORY COMMISSION LSA Document #26-___

IURC RM # 26-01

RULEMAKING DOCKET CONTACT INFORMATION: Steve Davies

Deputy General Counsel

(317) 232-2711

sdavies@urc.in.gov

Subject Matter: Amends 170 IAC 16-1

Documents pending-and-effective/rm-26-01-regarding-170-iac-

Inspected at This pending-and-effective/rm-26-01-regarding-170-iac-16/

and Supporting documentation will be in binder to the Regulatory

Analysis Approved and Supporting documentation will be in binder to the

Approved at

to Proceed and Supporting documentation will be in binder to the

Comment Period and Proposed Rule

Public Hearing Notice of First Rule Development N/A https://www.in.gov/iurc/rulemakings/rulemakings- Comments May Be N/A https://www.in.gov/iurc/rulemakings/rulemakings-Submission of 4/8/26 Regulatory Proposed Rule LSA Authorization Notice Of First

Rule CD and Rule N/A Tab Rulemaking Date Information

Indiana Office of Attorney General. 16/iurc-rm-26-01-notices-and-documents/ Location Signature Page Indiana Office of Attorney General. Analysis Indiana Office of Attorney General. Conference Indiana Office of Attorney General. Publication Published Action Office of Management and Budget and State Budget Agency Approval Notices And Dates

Comments urccomments@urc.in.gov or by mail to:

Written and Oral

Impact Statement and Small Business Ombudsman

Relevant Scientific / Technical Findings Related to

Rule by

from Proposed Rule Indiana Office of Attorney General.

Incorporated by Indiana Office of Attorney General.

Rulemaking Docket pending-and-effective/rm-26-01-regarding-170-iac-16/ Deadline For Public Comments may be submitted via email to 9 Small Business Description Of N/A Summaries of Adoption of Final List of All Changes Materials N/A Copy of N/A https://www.in.gov/iurc/rulemakings/rulemakings- Regulatory Public Hearing Summary of Public Copies of Public IURC Response to Analysis Published Date and Location Hearing Indiana Office of Attorney General. Written Comments Public Comments Public Comments Comments The Proposed Rule Commission to Final Rule Reference Webpage Materials Incorporated by Reference Pre-250 Relevant Findings Final Rule Docket Day Notice th

  • If substantive comments are made in the first comment period, a second comment period will be required, which could add 45 days to this estimated timeline.

ADDITIONAL CONTACT: General Counsel

(317) 232-2102 bheline@urc.in.gov

Pre-250 Day after Publication of Notice of First Comment Period Day th th One-Year Requirement Notice Indiana Office of Attorney General Submitted to Indiana Office of Attorney General Pre-250 Deadline For Attorney General Action Recall Notice, If Applicable Submitted To Governor Deadlines For Governor's Action (May Be Extended Additional 15 Days) Final Rule Filed with the Publisher Final Rule Published in Indiana Register Effective Date of Rule (30 Days After Publisher Filing Date) Day Notice published Estimated Timetable for Action*

Named provisions

170 IAC 16-1

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Last updated

Classification

Agency
IURC
Comment period closes
April 8th, 2026 (closed 3 days ago)
Compliance deadline
April 8th, 2026 (3 days ago)
Instrument
Consultation
Legal weight
Non-binding
Stage
Consultation
Change scope
Substantive
Document ID
LSA Document #26-___, RM #26-01
Docket
RM #26-01

Who this affects

Applies to
Energy companies Consumers Government agencies
Industry sector
2210 Electric Utilities
Activity scope
Consumer complaint procedures Utility regulation
Geographic scope
US-IN US-IN

Taxonomy

Primary area
Energy
Operational domain
Compliance
Topics
Consumer Protection Telecommunications

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