NC Utilities Commission Warns Consumers About Unauthorized Movers

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Published October 11th, 2021

Detected March 17th, 2026

Summary

The North Carolina Utilities Commission issued a consumer advisory reminding residents to hire only authorized movers for intrastate household goods moves. The advisory highlights the risks of using uncertified movers, including lack of recourse for damaged or lost property, and provides guidance on how to identify certified companies.

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What changed

The North Carolina Utilities Commission has issued a consumer advisory warning residents against hiring unauthorized movers for intrastate household goods transportation. The advisory emphasizes that certified movers must undergo criminal background checks and possess specific insurance (vehicle, cargo, general liability). Consumers are cautioned that using non-certified movers leaves them with little to no recourse for compensation if their property is damaged, lost, or stolen.

Consumers are advised to verify mover authorization by checking for the company's name, city, state, and Commission-assigned certificate number on vehicles, or by consulting the Commission's website for a list of certified carriers. The Public Staff Transportation Hotline is available for assistance in finding legal movers and reporting suspicious activity. This advisory serves to protect consumers from potential scams and ensure they use reputable, insured moving services.

What to do next

Verify that any intrastate household goods movers are certified by the North Carolina Utilities Commission.
Advise consumers to check for Commission certification on mover vehicles or the Commission's website.
Report any suspicious or unauthorized mover activity to the Public Staff Transportation Hotline.

Source document (simplified)

NORTH CAROLINA UTILITIES COMMISSION ▬ Consumer Advisory ▬ Release: Immediate Contact: Nicholas Jeffries Date: October 11, 2021 Phone: 919-733-4036 DON’T BE SCAMMED! Beware of Hiring an Unauthorized Mover RALEIGH, NC ─ The North Carolina Utilities Commission (the Commission) reminds consumers to avoid hiring movers who schedule or perform intrastate moves of household goods (HHG) without proper authorization from the Commission. Principals of Commission-certified HHG movers must submit criminal history record checks to the Commission and provide evidence of three kinds of insurance coverage – vehicle, cargo, and general liability insurance. Personal belongings often include family heirlooms and other items not easily replaced. Hiring a moving company with a certificate from the Commission assures you the company is insured and reputable. Nick Jeffries, Director of Transportation Utilities Regulation, cautions against hiring a noncertified mover, “If your property is damaged, lost or stolen, you have little or no recourse for compensation.” Certified movers are easy to identify as all vehicles must display the name, city, state, and Commission-assigned certificate number. You can also find a comprehensive list of all currently certified intrastate HHG movers on the Commission’s website Authorized Carriers. Practice good moving habits. Visit the Commission’s website for helpful tips at MoveItflyer You can also call the Public Staff Transportation Hotline: 919-733-7766, for help finding a legal, certificated HHG mover to perform an intrastate move of your HHG and to report any suspicious mover activity. Movers who move household goods between states (interstate moves) must comply with federal rules and regulations. Consumers should seek helpful information concerning interstate moves at http://www.fmcsa.dot.gov/protect-your-move.

NORTH CAROLINA UTILITIES COMMISSION ▬ Advertencia al Consumidor ▬ Repartir: Inmediato Contacto: Nicholas Jeffries Fecha: 11 de Octubre, 2021 Teléfono: 919-733-4036 ¡NO PERMITA QUE LO ESTAFEN! No Contrate una Empresa de Mudanza Que No Está Autorizada RALEIGH, NC – La Comisión de Utilidades Publicas de Carolina Del Norte (la Comisión), advierte al público consumidor que eviten contratar a empresas de mudanza que programen o realicen mudanzas dentro del estado de artículos de uso doméstico para el hogar (mudanzas intraestatales) que no hayan sido certificadas por la Comisión. Los dueños de empresas de mudanza certificadas por la Comisión tienen que proveer a la Comisión sus documentos de investigación criminal, así como también proveer evidencia de poseer tres tipos de seguros comercial—vehículo, cargo y responsabilidad general. Por lo general, pertenencias personales incluyen reliquias de familia y otros artículos muy difíciles de reemplazar. Cuando contrata una empresa certificada por la Comisión, le asegura que la empresa está asegurada y es de buena reputación. Sr. Jeffries, el director del Departamento de Regulación de Mudanzas, le advierte que no contrate una empresa que no esté certificada; "Porque, si su propiedad es dañada, perdida o robada, usted tiene poco o ningún recurso de recobrar el valor.” Las empresas de mudanzas intraestatales certificadas son fáciles de identificar, porque todos sus vehículos, deben de mostrar el nombre, el domicilio y el número de certificado asignado a ellos. También puede encontrar una lista completa de todos los transportistas de artículos de uso doméstico para el hogar actualmente certificados en el sitio web de la Comisión (Compañias de Mudanza Con Autorización de la Comisión). Practique buenos hábitos cuando tenga que mudarse de domicilio. Para obtener consejos útiles visítenos a: MoveItflyer. Para obtener ayuda con la búsqueda de compañías certificadas en Carolina del Norte, o para reportar alguna actividad sospechosa de dichas empresas, puede llamar al número de teléfono del departamento de transportación de mudanzas intraestatales al 919-733-7766. Las empresas de mudanzas que transporten artículos domésticos entre estados (mudanzas interestatales) deben de cumplir con regulaciones y normas federales. Se sugiere al consumidor que averigüe cuales compañías interestatales están autorizadas por el gobierno federal, visitando: http://www.fmcsa.dot.gov/protect-your-move.