London Borough of Croydon Upheld for FOI Failure
Summary
The Information Commissioner's Office has upheld a complaint against the London Borough of Croydon for failing to respond to a Freedom of Information Act request within the statutory 20 working day timeframe. The request concerned information relating to the former Sanderstead Library. The ICO has ordered the Council to issue a complete response to the complainant within 30 calendar days.
“The Commissioner requires it to provide the complainant with a response to this request within 30 calendar days in accordance with its obligations under FOIA.”
What changed
The ICO determined that the London Borough of Croydon failed to respond to a freedom of information request within the statutory 20 working day period as required under FOIA. The complaint, concerning information about the former Sanderstead Library, was upheld. The Commissioner has issued a compliance order requiring the Council to provide a substantive response to the complainant within 30 calendar days.
Public authorities subject to FOIA should ensure that all information requests are acknowledged promptly and that substantive responses are provided within the 20 working day statutory window. Failure to comply with FOIA obligations may result in complaints to the ICO and enforcement action.
What to do next
- Provide the complainant with a response to the information request within 30 calendar days in accordance with obligations under FOIA
Archived snapshot
Apr 21, 2026GovPing captured this document from the original source. If the source has since changed or been removed, this is the text as it existed at that time.
London Borough of Croydon
- Date 14 April 2026
- Sector Local government
- Decision(s) FOI 10: Upheld The complainant has requested information from the London Borough of Croydon (LBC) relating to the former Sanderstead Library. The LBC has failed to respond to this request within 20 working days, as specified under FOIA. The Commissioner requires it to provide the complainant with a response to this request within 30 calendar days in accordance with its obligations under FOIA.
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