Acer ES Series 5 AES015 Electric Scooter Recall
Summary
Acer is recalling its ES Series 5 AES015 Electric Scooter (2604-0128) from end users due to a serious risk of injuries. The screw within the folding mechanism may not have been tightened to the required specification during production and can gradually loosen during normal use, leading to loss of structural support and stability while riding. The product does not meet the requirements of the Supply of Machinery (Safety) Regulations 2008. Affected consumers are advised to stop using the product and tighten the screw at home using Acer's step-by-step video, or contact Acer support on 0371 760 1000.
“The product presents a serious risk of injuries as a screw within the folding mechanism may not have been tightened to the required specification during production and can gradually loosen during normal use.”
About this source
GovPing monitors UK OPSS Product Safety Alerts and Recalls for new consumer protection regulatory changes. Every update since tracking began is archived, classified, and available as free RSS or email alerts — 3 changes logged to date.
What changed
OPSS issued a product recall notice for the Acer ES Series 5 AES015 Electric Scooter (2604-0128) after identifying that a screw within the folding mechanism may not have been tightened to the required specification during production. The screw can gradually loosen during normal use, leading to loss of structural support and stability while riding and creating a serious risk of injuries. The product does not comply with the Supply of Machinery (Safety) Regulations 2008.
Consumers who own this black two-wheeled electric scooter should immediately cease use and tighten the screw using the Acer-prepared instructional video. The firm has also established a support line (0371 760 1000) and a recall webpage for further information. Local Authority Trading Standards is the lead authority overseeing this recall action.
What to do next
- Affected consumers should stop using the product and complete the required maintenance to tighten the screw at home
Archived snapshot
Apr 23, 2026GovPing captured this document from the original source. If the source has since changed or been removed, this is the text as it existed at that time.
Product Recall: Acer ES Series 5 AES015 Electric Scooter (2604-0128)
Product Recall for Acer Electric Scooter presenting a serious risk of injuries.
From: Office for Product Safety and Standards Published 22 April 2026 Alert type: Product recall Risk level: Serious Product category: Hobby / sports equipment Measure type: Recall of the product from end users Recall/alert date: 22 April 2026
Summary
Product: Acer ES Series 5 AES015 Electric Scooter
Hazard: The product presents a risk of injuries as a screw within the folding mechanism may loosen during use, leading to a loss of structural support and stability.
Corrective action: The products have been recalled from end users by Acer.
Product information
| Type | Hobby/sports equipment - Scooters/Skateboards/Hoverboards (Powered) |
|---|---|
| Brand | Acer |
| Model | AES015 |
| Country of Origin | China |
| Product Description | A black, two-wheeled electric scooter. |
| Product Report and Image | Link to product image and PDF |
Hazard
The product presents a serious risk of injuries as a screw within the folding mechanism may not have been tightened to the required specification during production and can gradually loosen during normal use. This can lead to a loss of structural support and stability while riding, increasing the risk of the scooter collapsing and the rider losing balance, which may result in injuries.
The product does not meet the requirements of the Supply of Machinery (Safety) Regulations 2008.
Corrective action
The product has been recalled from end users.
Affected consumers should stop using the product and complete the required maintenance to tighten the screw at home. Acer have prepared a step-by-step video demonstrating which screw to inspect and how to tighten it correctly which can be found here: AES015 - Tightening the Front Tube Screw.
For further details, please access the Acer recall notice here: https://www.acer.com/gb-en/support/alerts-recalls/recall-aes015 or contact the Acer support centre on 0371 760 1000.
Additional information
PSD case number: 2604-0128
Lead Authority: Local Authority Trading Standards
Updates to this page
Published 22 April 2026
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