USPTO Patent for Incident and Change Management User Interface

ChangeBridge: Patent Grants - Business Methods (G06Q)

Published March 24th, 2026

Detected March 25th, 2026

Summary

The USPTO has granted patent US12586009B2 to Atlassian Pty Ltd. for a user interface designed for incident and change management within integrated service and asset management platforms. The patent covers methods, apparatuses, and computer program products aimed at improving human-computer interactions for ticket data management.

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What changed

The United States Patent and Trademark Office (USPTO) has issued patent US12586009B2, titled "Methods, apparatuses and computer program products for generating an incident and change management user interface," to Atlassian Pty Ltd. The patent, granted on March 24, 2026, with a filing date of December 15, 2022, describes innovations in generating and managing incident and change ticket data objects within integrated service and asset management platforms. It specifically focuses on user interfaces that facilitate various user inputs and software operations.

This patent grant is primarily informational and does not impose new regulatory obligations on businesses. However, it signifies intellectual property protection for Atlassian's technology in the area of IT service management. Companies operating in this space, particularly those developing or utilizing similar user interface technologies for incident and change management, may wish to be aware of this granted patent to understand the competitive landscape and potential licensing considerations.

Source document (simplified)

← USPTO Patent Grants

Methods, apparatuses and computer program products for generating an incident and change management user interface

Grant US12586009B2 Kind: B2 Mar 24, 2026

Assignee

ATLASSIAN PTY LTD.

Inventors

Jose Romagnoli, Jeremey Barrett, Michael Ruflin, Alison Winterflood, Radu Apostoleanu, Caroline Helen Bartle

Abstract

Various embodiments herein described are directed to methods, apparatuses and computer program products configured for improving human-computer interactions and interfaces in integrated service and asset management platforms. In some embodiments, an integrated service and asset management platform may generate and store ticket data objects (for example, incident ticket data objects and/or change ticket data objects). When a new ticket data object (for example, an incident ticket data object and/or a change ticket data object) is received by the integrated service and asset management platform, the integrated service and asset management platform may select one or more related ticket data objects. Additional example embodiments provide various example incident and change management user interfaces that facilitate various user inputs and software operations in the integrated service and asset management platform.