US Patent US12586112B2: Conversational UI for Product Information

ChangeBridge: Patent Grants - Business Methods (G06Q)

Published March 24th, 2026

Detected March 25th, 2026

Summary

The USPTO has granted US Patent US12586112B2 to Kinaxis Inc. for systems and methods related to obtaining product information via a conversational user interface. The patent details a process involving natural language processing to understand user intent and retrieve relevant product information.

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What changed

US Patent US12586112B2, granted to Kinaxis Inc. on March 24, 2026, covers systems and methods for providing product information through a conversational user interface. The patent, filed under application number 18302875, utilizes natural language processing (NLP) to interpret user queries and retrieve information from a knowledge engine via a fulfillment API. The technology aims to streamline how users obtain product details.

This patent grant is primarily an intellectual property matter and does not impose direct compliance obligations on regulated entities. However, companies developing or utilizing conversational AI for customer service, product information dissemination, or e-commerce may need to assess potential patent infringement risks. The filing date for this patent was April 19, 2023, and it includes 18 claims.

Source document (simplified)

← USPTO Patent Grants

Systems, non-transitory computer-readable storage mediums, and methods for obtaining product information via a conversational user interface

Grant US12586112B2 Kind: B2 Mar 24, 2026

Assignee

Kinaxis Inc.

Inventors

Marcio Oliveira Almeida, Zhen Lin, Casey Bigelow, Liam Meade, Akshatha Mummigatti

Abstract

Systems and methods for obtaining product information via a conversational user interface. The communication channel receives communication from a user, the intent and entities of which are deduced by the NLP. These are communicated by the fulfillment API to the knowledge engine which retrieves information that fulfills the intent. The information is communicated to the fulfillment API, which converts the intent into a response, which in turn is forwarded by the NLP to the communication channel, and back to the user.

CPC Classifications

G06Q 30/0627 G06Q 30/0635 G06Q 30/0629 G06Q 30/0633 G06Q 30/06331 G06Q 30/06332 G06Q 30/06333 G06Q 30/06334 G06Q 30/0637 G06Q 10/083 G06Q 10/087 G06F 16/90332