USPTO Patent Grant US12580971B2: Assigning Agents Based on Language Preferences

ChangeBridge: Patent Grants - Business Methods (G06Q)

Published March 17th, 2026

Detected March 22nd, 2026

Summary

The USPTO has granted patent US12580971B2 to The ADT Security Corporation for a system that assigns communication agents based on user language preferences in mobile applications, particularly for rideshare services. This patent details a method for improving user communication by matching agents' language capabilities with user preferences.

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What changed

The United States Patent and Trademark Office (USPTO) has issued patent US12580971B2, titled 'Assigning agents to communication sessions based on language preferences in mobile applications.' The patent, granted to The ADT Security Corporation, describes a system for a remote monitoring platform that receives requests from a rideshare service backend. It processes user language preferences from a mobile application and agent language capabilities to assign an appropriate agent to a communication session, thereby establishing a connection between the agent and the user.

This patent grant is a notification of intellectual property protection for a specific technological innovation. It does not impose new regulatory obligations on businesses. However, companies operating in the rideshare or remote monitoring sectors, particularly those developing or utilizing similar communication systems, should be aware of this granted patent. While not a compliance mandate, it may influence future product development and licensing strategies within this technological space.

Source document (simplified)

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Assigning agents to communication sessions based on language preferences in mobile applications

Grant US12580971B2 Kind: B2 Mar 17, 2026

Assignee

The ADT Security Corporation

Inventors

Isabel Fernandez, James Cole

Abstract

A system is described. The system includes a remote monitoring platform configured to provide computing functionality for alarm monitoring. The remote monitoring platform includes processing circuitry configured to receive, from a backend system configured to provide computing functionality for a rideshare service, a request to initiate a communication session with a user of the rideshare service, obtain a language preference parameter specified for a mobile application for the rideshare service installed in a mobile device of the user, and obtain language capability information for a plurality of agents associated with the remote monitoring platform. The processing circuitry is further configured to assign an agent of the plurality of agents to the communication session based on the language preference parameter and the language capability information, cause the communication session to be established between the agent and the user.