FCC Proposes Stronger KYC Penalties on Voice Providers
Summary
The FCC has proposed strengthening penalties on voice service providers for failures to conduct adequate Know Your Customer (KYC) verification. The proposed rule targets providers that fail to verify customer identity, particularly those facilitating AI-generated or robocall operations. Voice service providers subject to FCC jurisdiction will face increased financial penalties for KYC non-compliance.
What changed
The FCC has proposed stronger penalties targeting voice service providers that fail to implement adequate KYC verification measures. The proposed rule specifically addresses gaps in identity verification requirements that have allowed bad actors to exploit voice networks for fraudulent or illegal purposes.
Voice service providers subject to FCC jurisdiction should review their current KYC procedures and prepare for stricter enforcement. Providers facilitating AI-generated calls, robocalls, or other automated voice services face heightened compliance risk under the proposed penalty framework. Organizations should monitor FCC proceedings and consider updating verification processes to meet anticipated new requirements.
What to do next
- Monitor FCC rulemaking for updates on KYC penalty changes
- Review KYC procedures for voice services to ensure compliance
- Prepare for increased enforcement risk if operating AI or automated calling systems
Archived snapshot
Apr 10, 2026GovPing captured this document from the original source. If the source has since changed or been removed, this is the text as it existed at that time.
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FCC proposes stronger penalties on voice service providers for KYC failures
April 9, 2026 Reading Time: 1 min read The Federal Communications Commission today proposed to impose stronger “know your customer” requirements on voice service providers that originate calls, as part of an effort to crack down on illegal scam calls. The FCC is scheduled to vote on whether to issue the draft proposal at its April 30 open meeting.
The American Bankers Association and consumer advocacy groups have called on the FCC to require voice service providers to take specific actions to verify the identity of callers in order to shore up the existing call authentication framework – commonly known as the ‘STIR/SHAKEN’ framework – to better protect consumers against fraud. The proposed rule would assess penalties on service providers for violations of the KYC rule on a per-call basis “to best correlate penalties to the volume of illegal calls made, and thus the harm caused by any one caller,” according to the FCC.
In a statement, ABA President and CEO Rob Nichols commended FCC Chairman Carr and the commission for bringing the proposal forward. He noted that ABA had previously shared data showing how bad actors are increasingly placing illegally spoofed calls despite the existing ‘STIR/SHAKEN’ call authentication framework.
“This new proposal can help protect consumers from fraud by requiring voice service providers to do more to verify the authenticity of a caller before allowing a call to be placed,” Nichols said. “We look forward to the commission’s consideration of this proposal at its April meeting and to seeing it finalized.”
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