Delaware Consumer Complaints for Financial Institutions
Summary
The Delaware Office of the State Bank Commissioner published consumer complaint procedures for state-chartered financial institutions. Consumers experiencing issues with Delaware banks, mortgage companies, small loan companies, preneed funeral contract providers, or check-cashing services may contact the compliance office by phone, fax, email, or mail. Written complaints must be submitted to the compliance division at 1110 Forrest Avenue in Dover.
What changed
The Delaware Office of the State Bank Commissioner published information outlining the consumer complaint process for financial institutions. The compliance division investigates consumer inquiries and complaints involving state-chartered banks and other financial services including mortgage companies, small loan companies, preneed funeral contracts, and check-cashing activities. Consumers may contact compliance staff by phone at (302) 739-4235 or (302) 577-6722 during business hours, leave voicemail outside hours, submit written complaints by mail to 1110 Forrest Avenue in Dover, fax to (302) 739-2356, or email to bankcommissioner@delaware.gov. A printable complaint form is available on the website.
Affected parties include consumers with grievances against Delaware financial institutions and the regulated institutions themselves. The publication provides procedural guidance rather than imposing new compliance obligations on financial institutions. Regulated entities should be aware of this complaint mechanism when addressing consumer disputes.
Archived snapshot
Apr 16, 2026GovPing captured this document from the original source. If the source has since changed or been removed, this is the text as it existed at that time.
Having a problem with a Delaware financial institution? Maybe we can help.
Anyone having an inquiry or concern involving a Delaware financial institution should contact the compliance area of the Office of the State Bank Commissioner. The compliance area is responsible for investigating consumer complaints and answering consumers’ questions regarding state chartered financial institutions located in Delaware, as well as other financial services including mortgage and small loan companies, preneed funeral contracts and cashing of checks activities.
Members of the compliance staff are well versed in state banking laws and state and federal banking regulations. The compliance staff is also available to answer questions regarding Delaware’s financial institutions and to educate consumers about the laws and regulations that pertain to their personal financial business.
Consumers may telephone the compliance staff by calling (302) 739-4235 or (302) 577-6722 from 8:00 am to 4:30 pm, Monday through Friday. Calls placed outside business hours can be recorded in voice mail. Many concerns can be addressed over the telephone, but complaints requiring investigation must be submitted in writing to:
1110 Forrest Avenue
Dover, DE 19904
Attention: Compliance.
Written complaints can also be faxed to (302) 739-2356, or electronically mailed over the internet to bankcommissioner@delaware.gov.
For your convenience, you may print our complaint form (requires adobe reader from adobe.com) and forward to our office.
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