Housing Ombudsman — April 16, 2026

Housing Ombudsman Publishes 2026-27 Business Plan with Fee Increase

The Housing Ombudsman has published its 2026-27 Business Plan following sector consultation feedback. The plan increases the landlord chargeable fee from £8.03 to £9.64 per unit to address ongoing complaint volume growth. The fee increase will be implemented in a phased approach, with the ombudsman committing to earlier consultation timing in Quarter 3 of preceding financial years.