Public Consultation: BEREC Draft Report on Switching and Termination Contracts

Detected March 13th, 2026

Summary

BEREC has launched a public consultation on its draft report concerning challenges and best practices in switching and terminating telecommunications contracts. Interested parties can submit contributions until January 30, 2026. The report aims to identify persistent issues and successful national solutions related to Article 106 of the EECC.

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What changed

BEREC, the Body of European Regulators for Electronic Communications, has opened a public consultation on its draft report detailing issues and solutions related to contract switching and termination in the telecommunications sector. The report, based on stakeholder feedback and focusing on the implementation of Article 106 of the European Electronic Communications Code (EECC), identifies challenges such as service interruptions, delays, and compensation issues that impact end-users and competition. It examines switching and porting processes, disincentives to switching, and end-user rights.

Regulated entities and interested parties are invited to submit their contributions by January 30, 2026. The consultation aims to gather feedback on the identified challenges and potential national solutions. While this is a consultation and not a binding rule, the feedback received will inform BEREC's final report and potential future regulatory guidance or actions by national regulatory authorities across the EU. Failure to participate does not carry direct penalties, but input is crucial for shaping future policy in this area.

What to do next

Review the draft BEREC Report on Switching and Termination of contracts.
Prepare and submit contributions via the EU survey by January 30, 2026.
Consider uploading a supporting document detailing specific feedback.

Source document (simplified)

Public consultation on the draft BEREC Report on Switching and Termination of contracts

Deadline: 30 January 2026, 17:00 CET

During the 65th BEREC plenary meeting (4-5 December 2025), the Board of Regulators has approved the draft BEREC Report on Switching and Termination of contracts (BoR (25) 183) for public consultation.

Background

During the joint BEREC-BEUC workshop held in November 2022, stakeholders discussed the real-world challenges end users face when switching providers or terminating existing contracts. Participants highlighted several recurring issues, such as unexpected service interruptions, delays in the switching process, lack of compensation for lost service, and complexities linked to switching bundled offers, that can undermine the user experience and weaken competition.

With the report, BEREC aims to identify which challenges persist across Member States and which national solutions have proven most successful. Therefore, the draft report focuses on how Member States are implementing Article 106 EECC.

The report is structured into three main sections:

Section 1: examines the switching and porting processes, including their implementation and all the actions required for completing those processes.
Section 2: considers the main disincentives and challenges identified in relation to the switching/porting procedures and terminating contracts.
Section 3: addresses the specific end users' rights in the context of the switching and porting process.

Submit your contributions

Interested parties are kindly requested to submit their contributions, preferably per chapter, via the EU survey by 30 January 2026, 17:00 CET.

A supporting document (up to 1 MB) may also be uploaded at the end of the survey.

Contributions should preferably be submitted in English.

We strongly encourage stakeholders to submit their contributions as early as possible. Contributions received after the above-mentioned deadline will not be taken into account.

All contributions received will be published on the BEREC website, taking into account requests for confidentiality and publication of personal data. Any such requests should clearly indicate which information is considered confidential.

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