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FCA Consumer Understanding Good Practice Review

The FCA has published findings from its review into how financial firms approach consumer understanding, an outcome under the Consumer Duty. The guidance highlights good practices and areas for improvement across several key areas, including management information, innovation, vulnerability, financial promotions, and governance.

FCA Review of Second Charge Mortgages

The FCA has reviewed second charge mortgage intermediaries and lenders, identifying examples of good and poor practices. The review focused on advice, fees, charges, and affordability assessments. Firms are expected to review their practices to ensure they meet Consumer Duty standards.