Dupray USA Recalls Neat Steam Cleaners Due to Risk of Burn Hazards or Serious Injury

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• Recalled Dupray Neat Steam Cleaner

• Recalled Dupray Neat Steam Cleaner accessory set

• Recalled and Free Replacement Safety Boiler Cap

• The Model Number and Batch/Date Numbers are located on the rating label which can be found on the bottom of the cleaner

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Name of Product: Dupray Neat Steam Cleaners Hazard: The steam cleaner’s boiler can rupture if it is overfilled, corroded and the pressure release valve malfunctions, posing risk of burn hazards or serious injury to users or bystanders.

Remedy: Repair Recall Date: February 26, 2026 Units: About 651,145 (In addition, about 96,530 were sold in Canada)

Consumer Contact Dupray USA toll-free at 800 881-8482 from 7 a.m. to 6 p.m. ET Monday through Friday, recall@dupray.com or online at www.dupray.com/recall, or go to www.dupray.com and click on the “Neat™ Steam Cleaner Recall” banner at the top of the page.

Recall Details

In Conjunction With: canada Flag Description: This recall involves the portable Dupray Neat Steam Cleaner.  It is designed to clean, detail, sanitize, and deodorize household surfaces. The cleaner comes with a white base connected to a black flexible hose. The Model Number is DUP020WNA. Batch/Date Code 0118-01 through 0425-05 are on the rating label located on the bottom of the cleaner. The cleaner includes an accessory set that comes with various brushes, tools, a Velcro pad and dust cloths.

Remedy: Consumers should stop using the recalled steam cleaner immediately and go to dupray.com for instructions on receiving a free replacement safety boiler cap.  Consumers will need their batch code, which is found on the bottom of the cleaner, to determine eligibility for the recall. The new safety cap is quick and easy to install with a simple screw-on design.

Incidents/Injuries: The firm has received 15 reports of boiler ruptures, including four reports of minor burns, bruises, lacerations, and a broken wrist, and at least seven reports of minor property damage.

Sold At: Online at dupray.com and in stores and online at Home Depot, Lowe’s, Macy’s, Walmart, Amazon.com and other retailers nationwide from April 2018 through December 2025 for about $150. Importer(s): Dupray USA LLC, **** of **** Newark, Delaware

Manufactured In: China Recall number: 26-283 Fast Track Recall

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