Ofcom Telecoms and Pay-TV Complaints Q3 2025

Ofcom News Centre

Published February 19th, 2026

Detected February 19th, 2026

Summary

Ofcom has published its latest figures for complaints received about major UK landline, mobile, broadband, and pay-TV providers for Q3 2025. The report indicates that complaint levels remained similar to the previous quarter across all service types, with specific providers identified as generating the most and fewest complaints.

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What changed

Ofcom, the UK's communications regulator, has released its Q3 2025 report detailing customer complaints for major telecoms and pay-TV providers. The figures show that overall complaint volumes remained stable compared to the previous quarter. The report highlights specific providers with the highest complaint rates, including EE, TalkTalk, and Vodafone for broadband, TalkTalk for landlines, and O2, Sky Mobile, and Three for mobile services. EE was also identified as the most complained-about pay-TV provider.

This publication serves as an informational notice for consumers to make informed choices and for providers to monitor their service quality and customer handling. While Ofcom does not handle individual complaints, these aggregated figures help identify areas of dissatisfaction and encourage service improvements. Regulated entities should review their performance against these published metrics and consider any trends that may indicate a need for operational adjustments to reduce customer dissatisfaction.

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Latest telecoms and pay-TV complaints revealed

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Phones and broadband Service quality News and updates News Published:
19 February 2026 Today we’ve published the latest figures for complaints we’ve received about the UK’s major providers of landline, mobile, broadband and pay-TV services.

Covering the third quarter of 2025, from July to September, the figures show that complaints remained similar to the previous quarter – with complaints about broadband, landline, mobile and pay-TV all staying at the same levels.

Main findings:

EE, TalkTalk and Vodafone generated the most broadband complaints. EE’s complaints figures remained the same as in the previous quarter, while TalkTalk and Vodafone saw an increase in complaints.
Plusnet was the least complained-about broadband provider.
TalkTalk was the most complained-about landline provider, with complaints rising on the previous quarter.
Utility Warehouse generated the fewest landline complaints.
The most complained-about mobile providers were O2, Sky Mobile and Three. Customers mostly complained about how their complaints were handled (O2 and Sky Mobile) and issues with faults, services and getting connected (Three).
EE, Tesco Mobile, Vodafone and iD Mobile generated the fewest pay-monthly mobile complaints.
EE was the most complained-about pay-TV provider.
Sky and TalkTalk generated the fewest pay-TV complaints.

Why we publish these complaints

As the UK’s communications regulator, Ofcom receives complaints from customers about their landline, broadband, mobile and pay-TV services.

While we cannot deal with individual complaints, compiling these overall complaints helps us to better understand the reasons for customers’ dissatisfaction with their services and the companies that provide them. Also, by publishing these complaints figures we can help consumers to choose the best provider and service for their needs.

The charts below show the volume of complaints we have received for broadband, landline, pay-monthly mobile and pay-TV services.

Fixed broadband

1/2 Broadband complaints per 100,000 subscribers. It illustrates the providers receiving the fewest complaints at the top of the table and those receiving the most complaints are placed at the bottom of the table. 2/2 Reasons for complaining about broadband services. It shows the key complaints drivers for the industry average and the worst-performing provider.

Landline

1/2 Landline complaints per 100,000 subscribers. It illustrates the providers receiving the fewest complaints at the top of the table and those receiving the most complaints are placed at the bottom of the table. 2/2 Reasons for complaining about landline services. It shows the key complaints drivers for the industry average and the worst-performing provider.

Pay-monthly mobile

1/2 Mobile complaints per 100,000 subscribers. It illustrates the providers receiving the fewest complaints at the top of the table and those receiving the most complaints are placed at the bottom of the table. 2/2 Reasons for complaining about mobile services. It shows the key complaints drivers for the industry average and the worst-performing provider.

Pay-TV

1/2 Pay-tv complaints per 100,000 subscribers. It illustrates the providers receiving the fewest complaints at the top of the table and those receiving the most complaints are placed at the bottom of the table. 2/2 Reasons for complaining about pay-TV services. It shows the key complaints drivers for the industry average and the worst-performing provider.