PUCT Launches New Online Consumer Help Hub for Utility Services

Public Utility Commission of T e x as 1701 N. Con gress, P.O. Bo x 13326, Au stin, TX 787 01 Press R elease Contact: Ellie Breed Feb. 23, 2026 Med ia@ PUC. T e xa s.G ov PUCT Launch es New Online Consum er Help Hub Consumer inf ormation now easier t o find, navigat e, and unders tand AUSTIN, Texas – T he Public Utility Commiss ion of Texas (PUCT) to day launched a new C onsumer Help Hub to make it easier for Texas utility c onsumers to find answer s to their most commo n utility-related qu estions and concer ns. The new hub is organized by the three utility se rv ices the PUCT regulates – electricity, water/wastewat er, and telecommunica tions – and addresse s common que stions on billing, rates, service complai nts, and more. “We want to m ake it as quick and ea sy as possible for Texa ns to get the help and information they need on their u tility issues,” sai d PUCT Executive D ire ctor Conn ie Corona. “Our new H elp Hub includes th e most com mon questions our agency gets fr om consumers – with our an swers. As utility issues c hange and new ones aris e, we’ll upd ate the page to make su re Texans are always getting the mos t timely, acc urate information.” Each Consume r Help Hu b utility section f eat ures strea mlined guidance to help co nsumers navigate rate inc reases, understand t he charges on their bi ll, access bill paym en t assistance, an d more. Texans with serious medical conditions that requir e electricity to supp ort their health or consumers faci ng other unique situations l ike utility mergers, dropped calls, or disconnections can also find tailor ed resources. If additional hel p is needed, the hu b also makes it easy to contact the PU CT’s Consumer Prot ection Division or Offic e of Public Engagement fo r personalized help. CONSUM ER HELP HUB

The PUCT’s Consu mer Protection Division is available via phone or email to assist consumers w ho have an issue wi th their utility service Monday - F riday at 1- 888 - 782 - 8477 or consumer@puc.t exas.g ov. The PUCT ’ s Off ice of Public Engag ement is available to answer questions a bout the PUCT and its ro le at 512- 936 -7374 and public@ puc.texas.gov. About the Public Utility Commission o f Texas Our mission is to serve Texans by regulating the state’s el ectri c, telec ommunication, and water and sewer utilities, i mplementing respecti ve legislation, and offering customer assistance in resolving consumer complai nts. Since its found ing in 1975, the Com m ission ha s a long and proud hi story of service to Te xas, protecti ng custom ers, fostering competiti on, and promoting high quality infrastructur e. To learn more, pleas e visit https://ww w.puc.texas.gov.