ICO Decision Notice: Hastings & Rother Healthcare FOI Request

ICO Decision Notices

Filed February 12th, 2026

Detected February 17th, 2026

Summary

The ICO has issued a decision notice regarding a Freedom of Information (FOI) request made to Hastings & Rother Healthcare concerning their Triage process. The ICO upheld the Practice's decision to withhold certain information based on commercial interests and confirmed the Practice had provided all relevant information it held.

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What changed

The Information Commissioner's Office (ICO) has issued a decision notice (IC-388965-H3L3) concerning a Freedom of Information (FOI) request made by a complainant against Hastings & Rother Healthcare. The complainant sought information about the Practice's Triage process, and the Practice withheld some data citing section 43 (commercial interests) of the FOIA. The ICO has determined that the Practice was justified in withholding information under section 43 and has also concluded that the Practice has provided all information it holds relevant to the request, finding no grounds to uphold the complainant's concerns regarding vagueness or lack of information.

This decision means that Hastings & Rother Healthcare is not required to take any further steps in response to this specific FOI request. The outcome confirms the Practice's reliance on commercial interests as a valid basis for withholding information and its compliance with the request based on the information held. No compliance actions or deadlines are imposed on the Practice by this notice, and no penalties are mentioned.

Source document (simplified)

Hastings & Rother Healthcare

Date 12 February 2026
Sector Health
Decision(s) FOI 1: Not upheld, FOI 43: Not upheld The complainant requested various information from Hastings and Rother Healthcare (the Practice) in respect of its Triage process. The Practice provided some information, but withheld other information on the basis of section 43 (commercial interests) of the FOIA. The complainant also expressed concern that the Practice’s explanation of the triage procedures and supporting documents “are vague and otherwise unclear”. The Commissioner’s decision is that the Practice was entitled to rely on section 43 to refuse those parts of the request it withheld on that basis. The Commissioner has also concluded, that based on the balance of probabilities, it has provided all information it holds relevant to the request. The Commissioner does not require any steps.