What changed

RBI released the March 2026 status report for its Citizen's Charter initiative, documenting application processing performance across multiple functions. The report shows 24,911 total applications in the processing pipeline (including 3,195 pending from February), with 22,243 newly received during the month. Of the 21,459 applications processed, 21,428 (99.9%) met timeline targets while only 31 exceeded target timeframes. By month-end, 3,452 applications remained pending, with 3,435 within timeline and 17 beyond timeline.

As this is a routine operational status report rather than a regulatory change, no immediate compliance actions are required from regulated entities. Banks and other applicants interacting with RBI may reference this report for service standard expectations. The data indicates RBI's Citizen's Charter service commitments are being met at a 99.5%+ rate, suggesting no systemic issues requiring corrective action.

Source document (simplified)

Press Releases

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| Date : Apr 01, 2026 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Processing of Applications Received Under the Citizen’s Charter – Status as on March 31, 2026 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Analysis of the performance under the Citizen’s Charter during the month of March 2026 has been carried out, and the summary thereof is given below –

\| Description \| \| No. of Applications \|
\| A \| Applications pending at the beginning of the month \| 3,195 \|
\| B \| Applications received during the month \| 22,243 \|
\| C \| Referred back to applicants for additional information \| 527 \|
\| \| Total (A+B-C) \| 24,911 \|
\| D \| Applications processed during the month
– Within timeline
– Beyond timeline \| 21,459
21,428     (99.9%)
31       (0.1%) \|
\| E \| Applications pending at the end of the month
– Within timeline
– Beyond timeline \| 3,452
3,435     (99.5%)
17*       (0.5%) \|
\| * Awaiting inputs from external agencies (14), under process (3) \| \| \|

\| Function-wise Status of Applications Received / Processed / Pending \| \| \| \| \| \|
\| Function \| No. of Applications \| \| \| \| \|
\| Total \| Processed \| \| Pending \| \| \|
\| Within timeline \| Beyond timeline \| Within timeline \| Beyond timeline \| \| \|
\| Banker to Banks and Governments \| 11,057 \| 11,057 \| - \| - \| - \|
\| Currency Management \| 9,007 \| 7,682 \| 1 \| 1,323 \| 1 \|
\| Debt Management \| 1,129 \| 882 \| 1 \| 246 \| - \|
\| Financial Markets \| 6 \| 4 \| - \| 2 \| - \|
\| FinTech \| 18 \| 11 \| 7 \| - \| - \|
\| Foreign Exchange Management \| 2,378 \| 1,306 \| 10 \| 1,049 \| 13 \|
\| Payment and Settlement Systems \| 46 \| 21 \| 4 \| 20 \| 1 \|
\| Regulation and Supervision \| 1,270 \| 465 \| 8 \| 795 \| 2 \|
\| Total \| 24,911 \| 21,428 \| 31 \| 3,435 \| 17 \|
(Brij Raj)
Chief General Manager

Press Release: 2026-2027/7 | Description | | No. of Applications | A | Applications pending at the beginning of the month | 3,195 | B | Applications received during the month | 22,243 | C | Referred back to applicants for additional information | 527 | | Total (A+B-C) | 24,911 | D | Applications processed during the month
– Within timeline
– Beyond timeline | 21,459
21,428     (99.9%)
31       (0.1%) | E | Applications pending at the end of the month
– Within timeline
– Beyond timeline | 3,452
3,435     (99.5%)
17       (0.5%) | * Awaiting inputs from external agencies (14), under process (3) | | | Function-wise Status of Applications Received / Processed / Pending | | | | | | Function | No. of Applications | | | | | Total | Processed | | Pending | | Within timeline | Beyond timeline | Within timeline | Beyond timeline | Banker to Banks and Governments | 11,057 | 11,057 | - | - | - | Currency Management | 9,007 | 7,682 | 1 | 1,323 | 1 | Debt Management | 1,129 | 882 | 1 | 246 | - | Financial Markets | 6 | 4 | - | 2 | - | FinTech | 18 | 11 | 7 | - | - | Foreign Exchange Management | 2,378 | 1,306 | 10 | 1,049 | 13 | Payment and Settlement Systems | 46 | 21 | 4 | 20 | 1 | Regulation and Supervision | 1,270 | 465 | 8 | 795 | 2 | Total | 24,911 | 21,428 | 31 | 3,435 | 17 |
| Description | | No. of Applications | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| A | Applications pending at the beginning of the month | 3,195 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| B | Applications received during the month | 22,243 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| C | Referred back to applicants for additional information | 527 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Total (A+B-C) | 24,911 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| D | Applications processed during the month
– Within timeline
– Beyond timeline | 21,459
21,428     (99.9%)
31       (0.1%) | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| E | Applications pending at the end of the month
– Within timeline
– Beyond timeline | 3,452
3,435     (99.5%)
17       (0.5%) | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| * Awaiting inputs from external agencies (14), under process (3) | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Function-wise Status of Applications Received / Processed / Pending | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Function | No. of Applications | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Total | Processed | | Pending | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Within timeline | Beyond timeline | Within timeline | Beyond timeline | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Banker to Banks and Governments | 11,057 | 11,057 | - | - | - | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Currency Management | 9,007 | 7,682 | 1 | 1,323 | 1 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Debt Management | 1,129 | 882 | 1 | 246 | - | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Financial Markets | 6 | 4 | - | 2 | - | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| FinTech | 18 | 11 | 7 | - | - | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Foreign Exchange Management | 2,378 | 1,306 | 10 | 1,049 | 13 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Payment and Settlement Systems | 46 | 21 | 4 | 20 | 1 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Regulation and Supervision | 1,270 | 465 | 8 | 795 | 2 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Total | 24,911 | 21,428 | 31 | 3,435 | 17 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | Analysis of the performance under the Citizen’s Charter during the month of March 2026 has been carried out, and the summary thereof is given below –

| Description | | No. of Applications |
| A | Applications pending at the beginning of the month | 3,195 |
| B | Applications received during the month | 22,243 |
| C | Referred back to applicants for additional information | 527 |
| | Total (A+B-C) | 24,911 |
| D | Applications processed during the month
– Within timeline
– Beyond timeline | 21,459
21,428     (99.9%)
31       (0.1%) |
| E | Applications pending at the end of the month
– Within timeline
– Beyond timeline | 3,452
3,435     (99.5%)
17*       (0.5%) |
| * Awaiting inputs from external agencies (14), under process (3) | | |

| Function-wise Status of Applications Received / Processed / Pending | | | | | |
| Function | No. of Applications | | | | |
| Total | Processed | | Pending | | |
| Within timeline | Beyond timeline | Within timeline | Beyond timeline | | |
| Banker to Banks and Governments | 11,057 | 11,057 | - | - | - |
| Currency Management | 9,007 | 7,682 | 1 | 1,323 | 1 |
| Debt Management | 1,129 | 882 | 1 | 246 | - |
| Financial Markets | 6 | 4 | - | 2 | - |
| FinTech | 18 | 11 | 7 | - | - |
| Foreign Exchange Management | 2,378 | 1,306 | 10 | 1,049 | 13 |
| Payment and Settlement Systems | 46 | 21 | 4 | 20 | 1 |
| Regulation and Supervision | 1,270 | 465 | 8 | 795 | 2 |
| Total | 24,911 | 21,428 | 31 | 3,435 | 17 |
(Brij Raj)
Chief General Manager

Press Release: 2026-2027/7 | Description | | No. of Applications | A | Applications pending at the beginning of the month | 3,195 | B | Applications received during the month | 22,243 | C | Referred back to applicants for additional information | 527 | | Total (A+B-C) | 24,911 | D | Applications processed during the month
– Within timeline
– Beyond timeline | 21,459
21,428     (99.9%)
31       (0.1%) | E | Applications pending at the end of the month
– Within timeline
– Beyond timeline | 3,452
3,435     (99.5%)
17*       (0.5%) | * Awaiting inputs from external agencies (14), under process (3) | | | Function-wise Status of Applications Received / Processed / Pending | | | | | | Function | No. of Applications | | | | | Total | Processed | | Pending | | Within timeline | Beyond timeline | Within timeline | Beyond timeline | Banker to Banks and Governments | 11,057 | 11,057 | - | - | - | Currency Management | 9,007 | 7,682 | 1 | 1,323 | 1 | Debt Management | 1,129 | 882 | 1 | 246 | - | Financial Markets | 6 | 4 | - | 2 | - | FinTech | 18 | 11 | 7 | - | - | Foreign Exchange Management | 2,378 | 1,306 | 10 | 1,049 | 13 | Payment and Settlement Systems | 46 | 21 | 4 | 20 | 1 | Regulation and Supervision | 1,270 | 465 | 8 | 795 | 2 | Total | 24,911 | 21,428 | 31 | 3,435 | 17 |
| Analysis of the performance under the Citizen’s Charter during the month of March 2026 has been carried out, and the summary thereof is given below –

| Description | | No. of Applications |
| A | Applications pending at the beginning of the month | 3,195 |
| B | Applications received during the month | 22,243 |
| C | Referred back to applicants for additional information | 527 |
| | Total (A+B-C) | 24,911 |
| D | Applications processed during the month
– Within timeline
– Beyond timeline | 21,459
21,428     (99.9%)
31       (0.1%) |
| E | Applications pending at the end of the month
– Within timeline
– Beyond timeline | 3,452
3,435     (99.5%)
17*       (0.5%) |
| * Awaiting inputs from external agencies (14), under process (3) | | |

| Function-wise Status of Applications Received / Processed / Pending | | | | | |
| Function | No. of Applications | | | | |
| Total | Processed | | Pending | | |
| Within timeline | Beyond timeline | Within timeline | Beyond timeline | | |
| Banker to Banks and Governments | 11,057 | 11,057 | - | - | - |
| Currency Management | 9,007 | 7,682 | 1 | 1,323 | 1 |
| Debt Management | 1,129 | 882 | 1 | 246 | - |
| Financial Markets | 6 | 4 | - | 2 | - |
| FinTech | 18 | 11 | 7 | - | - |
| Foreign Exchange Management | 2,378 | 1,306 | 10 | 1,049 | 13 |
| Payment and Settlement Systems | 46 | 21 | 4 | 20 | 1 |
| Regulation and Supervision | 1,270 | 465 | 8 | 795 | 2 |
| Total | 24,911 | 21,428 | 31 | 3,435 | 17 |
(Brij Raj)
Chief General Manager

Press Release: 2026-2027/7 | Description | | No. of Applications | A | Applications pending at the beginning of the month | 3,195 | B | Applications received during the month | 22,243 | C | Referred back to applicants for additional information | 527 | | Total (A+B-C) | 24,911 | D | Applications processed during the month
– Within timeline
– Beyond timeline | 21,459
21,428     (99.9%)
31       (0.1%) | E | Applications pending at the end of the month
– Within timeline
– Beyond timeline | 3,452
3,435     (99.5%)
17       (0.5%) | * Awaiting inputs from external agencies (14), under process (3) | | | Function-wise Status of Applications Received / Processed / Pending | | | | | | Function | No. of Applications | | | | | Total | Processed | | Pending | | Within timeline | Beyond timeline | Within timeline | Beyond timeline | Banker to Banks and Governments | 11,057 | 11,057 | - | - | - | Currency Management | 9,007 | 7,682 | 1 | 1,323 | 1 | Debt Management | 1,129 | 882 | 1 | 246 | - | Financial Markets | 6 | 4 | - | 2 | - | FinTech | 18 | 11 | 7 | - | - | Foreign Exchange Management | 2,378 | 1,306 | 10 | 1,049 | 13 | Payment and Settlement Systems | 46 | 21 | 4 | 20 | 1 | Regulation and Supervision | 1,270 | 465 | 8 | 795 | 2 | Total | 24,911 | 21,428 | 31 | 3,435 | 17 | |
| Description | | No. of Applications | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| A | Applications pending at the beginning of the month | 3,195 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| B | Applications received during the month | 22,243 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| C | Referred back to applicants for additional information | 527 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Total (A+B-C) | 24,911 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| D | Applications processed during the month
– Within timeline
– Beyond timeline | 21,459
21,428     (99.9%)
31       (0.1%) | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| E | Applications pending at the end of the month
– Within timeline
– Beyond timeline | 3,452
3,435     (99.5%)
17       (0.5%) | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| * Awaiting inputs from external agencies (14), under process (3) | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Function-wise Status of Applications Received / Processed / Pending | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Function | No. of Applications | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Total | Processed | | Pending | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Within timeline | Beyond timeline | Within timeline | Beyond timeline | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Banker to Banks and Governments | 11,057 | 11,057 | - | - | - | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Currency Management | 9,007 | 7,682 | 1 | 1,323 | 1 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Debt Management | 1,129 | 882 | 1 | 246 | - | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Financial Markets | 6 | 4 | - | 2 | - | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| FinTech | 18 | 11 | 7 | - | - | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Foreign Exchange Management | 2,378 | 1,306 | 10 | 1,049 | 13 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Payment and Settlement Systems | 46 | 21 | 4 | 20 | 1 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Regulation and Supervision | 1,270 | 465 | 8 | 795 | 2 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Total | 24,911 | 21,428 | 31 | 3,435 | 17 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |